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Developer Mode and Recovery of a Chromebook

posted Apr 19, 2012, 7:48 AM by Molly Bennett   [ updated May 3, 2012, 11:00 AM by Molly Schroeder ]
Each Chromebook has to be enrolled into your Google Apps Domain so that the device can pick up the settings on the management dashboard.  In order to enroll the Chromebooks you have to follow these directions.

If you happen to log into the Chromebook before you enroll it into the domain, you have to wipe the Chromebook by putting it into developer mode.

One of our Chromebooks has been freezing up on the students so I went into the classroom to wipe it, put it in developer mode and see if the issue would be resolved.  Unfortunately, wiping the device did not help.  When I went into developer mode it told me there was a problem with Chrome OS and that I needed to connect a recovery device or visit the Chromebook Recovery Page.

Here was our process of replacing one of our Chromebooks...

If a Chromebook is having issues...
  1. First try to  wipe the Chromebook by putting it into developer mode and re-enrolling it into the domain.
  1. If wiping the Chromebook does not help you will need to reload ChromeOS and follow the directions at the  Chromebook Recovery Page.  You will need a USB drive with at least 4GB of space.
  1. If this does not work, test to see if the Chromebook is still have issues when using it in Guest Mode.
  1. Contact a Chrome Ninja for additional Support or replacement. Once we told the Chrome Ninja about all that we had done, they sent a replacement Chromebook right to us.

Other Help Resources
Chromebook Enterprise Support Portal
Enterprise Help
Chromebook Help Center

Molly & Tracy