Professional Experience

Assistant Director, Learning Innovations | September 2021 – Present

Supervisor & Lead Instructional Designer | October 2019 – September 2021

Led and managed a team accountable for the design, development, implementation, and measurement of employee training and consulting with SMEs to develop courses. Built/implemented performance improvement strategies and plans to promote continuous improvement for multi-disciplined teams. Worked closely and collaboratively with senior leaders. Maintained morale and effectively managed multiple objectives and priorities during a 1000% increase in demand during the pandemic.

• Appointed to take over key duties of vice chancellor/ assistant vice president following her retirement, including designing and delivering learning strategy, roadmap, curriculum and leading LMS transition project. | 1/21-Present

• Led strategic design, creation, and delivery of new virtual training and development programs (live and recorded) & supporting communications as part of LMS transition over a 24-month period; introduced new tools, and reorganized production/design teams to create a more symbiotic partnership; also developed migration process for internal processes within two months. Evaluate/ report on training program effectiveness.

• Own and execute the day-to-day management of learning staff including motivating, coaching, and growing direct reports. Deliver coaching to individuals in-person and virtually by providing informal and formal feedback, with awareness of the team member’s capability to build skills for increased performance.

• Increased individual designers’ capacity and larger team’s capacity by optimizing team resources across multiple objectives to maximize their value. Implemented task management and prioritization within newly defined communication channels in a fully remote environment for internal members.

• Created onboarding plan and resources for 10+ temporary employees and implemented processes and tools to scale learning experiences and rapidly prepare short term employees for tasks related to LMS transition.

Lead Instructional Designer | June 2018 – September 2019

Promoted from instructional designer to lead designer in one year due to demonstrated leadership skills. Ensured equal distribution of workload on five-member team and facilitated team communication regarding projects.

• Identified training needs and created improvement plan in for existing suite of six regularly scheduled trainings; assessed data from 150+ survey submissions to develop plan that was strategically aligned with the organization and obtained buy-in from cross-functional teams; also created and/or updated 20+ recorded tutorials and Web resources.

• Created and streamlined onboarding plan and resources for new instructional designers. Onboarded two instructional designers who felt fully capable to complete their roles within three months of joining.

Instructional Designer | July 2017 – June 2018

Designed 15 courses; consulted with SMEs and made recommendations regarding course design, technology, instructional delivery options, and measurement and assessment strategies. Design and facilitated technology training for faculty. Develop evidence-based instructional strategy for various training/learning interventions based on established learning objectives, learner needs/characteristics, and learning environments.

• Investigated and implemented technologies and practices that enabled effective methods of instruction.

• Worked collaboratively with nine staff (including designers, media team members, and instructional technologist).

Associate Instructional Designer April 2015 – July 2017

• Developed up to eight technical training courses by effectively managing all aspects of the design process and successfully created interactive self-paced modules using Adobe Captivate, through collaboration with SMEs.

• Completed gap analysis and improvement plans for adherence to ANSI/IACET standards.

• Managed all aspects of the design process to develop dynamic technical training courses.

• Evaluated training program effectiveness and created improvement plan.

• Maintained LMS application including client customer service and troubleshooting.

• Created training in many modalities: instructor-led training (ILT), web-based training, and computer-based training (CBT).

Instructional Designer April 2015 – July 2017

Created internal training courses by performing all aspects of the design process.

• Created and implemented quality assurance tools for training materials.

• Collaborated with eight employees (including instructional designer, media team members, and QA team members).

Instructional Technology Specialist August 2013 - January 2015

Teacher December 2008 – January 2015

• Designed, developed, and delivered innovative training for over 100 employees.

• Developed and facilitated technologist training to 300+ teachers district wide and conducted regular instruction of 15-30 students/class and 150 each school year.

• Teacher of the Year nominee in 2014.