Mandatory Units‎ > ‎Unit 309‎ > ‎

2. Understand how to communicate in writing

2.1 Identify relevant sources of information that may be used when preparing written communication

2.2 Explain the communication principles for using electronic forms of written communication in a business environment

2.3 Explain different styles and tones of language and situations when they may be used for written communications

2.4 Explain the reasons for selecting and using language that suits the purpose of written communication

2.5 Describe ways of organising, structuring and presenting written information so it meets the needs of different audiences

2.6 Describe ways of checking written information for accuracy of content

2.7 Explain the purpose of accurate use of grammar, punctuation and spelling in written communication

2.8 Explain what is meant by plain English, and why it is used

2.9 Explain the purpose of proofreading and checking work

2.10 Explain the purpose of recognising work that is ‘important’ and work that is ‘urgent’

2.11 Describe organisational procedures for saving and filing written communications