IT Leadership & Program Management


Information technology manager with more than 17 years of progressive experience designing, implementing and optimizing complex solutions and global organizations. Possesses knowledge and skills to deliver multiple million dollar projects. Proven leadership ability by building and developing world-class diverse teams.

Consistent record of successfully managing programs across multiples industries and environments. Thrives to drive results and exceed team goals.

 Core competencies include:

International IT Management • Project and Program Management • Resource Management • Risk Management Global Team building • Multicultural environment delivery • Coaching and Mentoring • Bilingual English-French



Asurion • Nashville, TN • 2012 – Present

Global company that provides protection and support services for mobile devices, consumer electronics and appliances. Operations in 14 countries (Americas, Europe and APAC) with over 15,000 employees.

 Senior Manager, Enterprise Systems and Storage Services

Leader of a global team of 14 architects and engineers specializing in SAN (Storage Area Network) and backup technologies. Optimizes the delivery of large global technical projects to support the growth of a very dynamic international business environment. Guarantees consistent capability of implementing new technology solutions by working with customers and technology partners. Defines strategies to generate continuous improvement of the services provided by the teams and the business added value for the customers.

·         Recruited talented individuals and developed highly successful global teams to ensure delivery efficiency and excellence over 4 continents for the last two years:

o   Improved change management productivity by 200% (number of requests submitted and executed per year).

o   Over $80,000 OPEX reduction, by consolidating Fabric devices through new SAN director migration. (Reduced power consumption and datacenter footprint)

o   Successful delivery of over 35 major SAN and Backup projects in 2014.

·         Defined and implemented reference framework and methodologies for Operations project management tracking, global team management structure and operations communication workflow.

·         Achieved 100% compliance by defining and driving a global remediation program for Backup and storage media.

·         Implemented learning program with service partners on new technologies and solutions.

·         Developed tracking and measurement of a global Maintenance and configuration program, leading to 100% data recovery coverage and drastic reduction of downtime risks.

·         Leads the effort for capacity planning, optimizing systems decommission, and capturing growth patterns.


 IBM • Dubuque, IA • 2009 – 2012

Major information technology and consulting company, with over 400,000 employees worldwide.
IBM - Global Technology Services (GTS) provides IT Infrastructure and business process services.

 Project Manager

Compliance and Security Focal - Program Management. Recognized Subject Matter Expert on IBM storage compliance and audit processes. Security leadership for two storage departments in all matters of security/compliance. Performed impact analysis on new compliance corporate requirements. Supervised the review and the implementation of new IBM customers’ requirements. Managed new security projects by driving and keeping on target the tasks assigned to the delivery teams.

·         Accomplished 100% compliance and no audit finding as a Security Focal for IBM.

·         Efficiently managed and controlled the delivery of over 500 compliance reports and evidence for 33 customer accounts.

·         Developed a Security proactive stance by creating a local remediation tracking and education program, leading to 8 Quarters in a row with no compliance issue nor overdue mandatory patching.


 Le Permis Informatique • Paris, France • 2002 – 2008

IT consulting company (Microsoft Gold Certified Partner, +100 consultants), providing services for complex IT migrations, new technology implementations, security audits, and advanced technology trainings.

 Technical Project Manager & Systems Architect

IT Senior Consultant. Successfully managed numerous complex projects involving multiple vendors, including Active Directory migrations and implementations. Responsible for the technical presale meetings, project planning and scheduling, technical assessment, functional study, software/hardware choice and validation, architecture design and implementation, technical team management, post-project follow-up. Small Business to Enterprise global scope projects.

·         Over 40 successful consulting assignments in various industries (Financial services, Technology, Automotive, Investment Banking, Media, Legal, Telecommunication, Retail).

·         Successfully designed global security policies and disaster recovery plans at the Enterprise level.

·         Achieved Security and IT operations assessments leading to numerous new solutions implementations.

·         Conference Speaker for HP France during Expert Tours on Storage (NAS, SAN) and Servers solutions.

·         Formulated, wrote and implemented new training courses for HP France.



Master of Science (MS), Information Technology – Engineer in Computer Science – E.C.S.

Title of Graduated State Engineer in Information Technology (IDPE) DPE

CNAM jury, Paris, France


Certifications and training

Six Sigma (in progress) – 2015

Enterprise Leadership training – 2013/2014

Project Management Professional (PMP) – 2012

ITAR, HIPAA, PCI and LEAN training – 2009-2011

View Bruno Dedieu's profile on LinkedIn