I read this wrongly at first and thought the writer had blown $4,000,000 on a single customer complaint. This somehow made me quite happy and I was ready to splurge some words on a well upholstered article about how a single crappy customer can bring down your whole company and why you should really leave people to their own devices. Then I realised I'd got the wrong end of the stick, which is probably why my customer service doesn't tend to make any money for anyone.

I found this rather good post on the Buffer blog today - I definately notice that a bit of exercise makes me happier and the lack of it makes me quite arsey.

Nice Legs is a piece I like a lot - it's fast moving, funny and slightly icky. However, it also serves as a lesson in the perils of topical writing. When I first wrote it the Olympics were in full swing and those nightmarish mascots were everywhere. Now a few months have passed and I can hardly remember what they looked like. By this time next year we'll have forgotten all about them. Except that they were slightly icky.

But it's not all people in Phoenix bedrooms talking about zombie elves - some of those podcasts are quite professional. Some of them actually are professional, like this one, the BBC Drama Of The Week.