Basic troubleshooting

Here is a list of ways to do the basic optimization of Internet explorer which resolves a lot of issues:

Delete Browsing History

1.Using delete browsing history, you can clear all of the user data types saved by Internet Explorer by default.

2.You can access the Delete Browsing History interface from the Tools menu in Internet Explorer, or by pressing Delete in the Internet Options interface.

3.This can be used to resolve issues that could be caused by corrupt or damaged data files that are used by Internet Explorer.


By deleting browsing history, all the saved passwords and cookies will be deleted. Cookies are used by many web sites to store site identity and passwords.

For example, If your password for your mail i.d is saved in your computer, you wouldn't enter the password everytime you login to check your emails. But, when cookies are deleted, you will need to enter the password atleast once when you login again. But, you can again choose to save your password.


Internet Explorer No Add-ons Mode

Internet Explorer No Add-ons Mode is a mode in which Internet explorer runs without loading ActiveX controls, Browser Helper Objects and other third party code which may cause a lot of browser issues.If the issue is not present when running in No Add-ons mode you can use the Manage Add-ons interface to isolate the specific add-on components that are causing this issue.

To run the browser in no add ons mode:

1. Click the 'tools' button in the top right of internet explorer window and then click 'Manage add ons'

2. Choose 'Enable or disable add ons'

3. Set the Show setting to “Add-ons that have been used by Internet Explorer”.

4. Disable half of the components listed here, then start Internet Explorer normally and check for the issue.

5. If the issue is still present, re-enable the components currently disabled, and then disable the other half. The problem should be present after this test.

6. Note the name and file of the isolated component. If it is an ActiveX control, use the Delete ActiveX option in the Manage Add-ons interface to remove it.
   If the component is not ActiveX, search for and rename the file in Windows Explorer

7. You can also get manage add ons window by clicking 'Tools', 'Internet options',  'programs' tab, and then 'manage add ons' mode.

   'Internet options' can be also accesed from control panel or by right clicking on 'internet explorer' in start menu and then clicking on 'Internet properties'.


Reset Internet explorer to its default settings

     There is a single-click step to resolve most of the browser issues, and that is 'Reset' button on the 'Advanced' tab of 'Internet Options' window.
     In the earlier versions of Internet explorer we had to follow a number of seperate actions which is replaced by this 'Reset' button in this new version.

What does it do?

● Clear user data:
 ○ History
 ○ Temporary Internet Files
 ○ Web form information
 ○ Saved passwords
 ○ Typed URL history in the Address bar
 ○ Run Most Recently Used (MRU) addresses and commands
 ○ Cookies.

● Reset user configuration options such as the Home Page, Privacy configuration.
● Reset Security configuration to defaults.

● Disable all 3rd party ActiveX controls, toolbars and Browser Helper Objects

● OEM/IEAK settings restored from the file, if it exists

● Removes and Rebuilds the following registry keys:
 ○ HKCU\Software\Microsoft\Internet Explorer
 ○ HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings

● Resets all settings for Internet Explorer to the default settings per the inetcpl.cpl