The Call Center Dictionary

The Call Center Dictionary


Book Title :The Call Center Dictionary

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay uptodate on this fastpaced industry!



Author(s) :Madeline Bodin; Keith Dawson (2002)

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