Don't Quit Too Soon
The article below and others like it that cover the topic of marketing and sales, help me recognize that I personally require many impressions and multiple follow-ups before I commit to a purchase in many cases.
So...my current and future bowling center clients need me to set up systems and process to do the same for them...inform, educate, follow-up. Most of time it will take 5 or more touches to attract a new prospect and move them through the know-like-trust stages.
Articles like the one below liberate bowling centers (and all business types) from the incorrect assumption that asking once or twice if a prospect or past customer is interested is enough or borders on doing something wrong. It turns out the wrong thing is to abandon your prospects and customers by giving up way to soon and leaving it up to them to call you. 45% of leads will buy, but not neccarsily from you. Check this out...
Know When to Quit... But Don't Quit Too Soon
by Brian Jeffrey
Most salespeople don't know when to quit. They don't know when to quit talking... when to quit selling... and when to quit trying. They talk too much, sell too long and give up too soon.
What's worse, not only do some salespeople give up too soon, they often don't even get started! In a survey which SalesForce conducted at a major trade show, we found that 85 percent of the companies visited didn't follow up on the lead we left at their booth.
The Rule of 45
These salespeople are obviously not familiar with the Rule of 45 that says 45 percent of all leads turn into a sale for someone. Better that "someone" be you. Unfortunately, a lot of salespeople believe only 10 to 15 percent of their leads result in sales. Why? Because they give up on the opportunity and quit selling too soon.
Buy or Die
Professional salespeople stay with an opportunity until the prospect either "buys or dies." They don't quit too soon.
Here are some interesting statistics compiled by the Sales & Marketing Executives Club of Los Angeles.
Number of calls to close a sale:
* 2% close on the 1st call
* 3% close on the 2nd call
* 4% close on the 3rd call
* 10% close on the 4th call
* 81% close on the 5th call
Notice that only 19 percent of the sales were closed by the fourth call. The majority were closed during the fifth call. Is five the magic number? Not necessarily, but these statistics tell us that the longer we hang in, the better our chances are of closing the sale.
So why don't we hang in longer? Who knows, but the majority of salespeople don't.
Just look at these statistics from the Dartnell Corp.
When salespeople quit:
* 48% quit after the 1st call
* 24% quit after the 2nd call
* 12% quit after the 3rd call
* 6% quit after the 4th call
* 10% quit after the 5th call
See what I mean by quitting too soon -- 81 percent of sales are made after the fourth call, by which time 90 percent of salespeople have quit calling!
Why Do We Quit?
In some cases, it's that four-letter word--FEAR--that holds us back. Fear of rejection. Fear of being too pushy. Fear of making a pest of oneself. Fear of annoying the prospect. You get the idea.
On the other hand, some salespeople quit because they're just plain lazy. But the main reason many salespeople quit working a sales opportunity is because they lack discipline and persistence.
The "P" Word
Persistence is the key. It's the ability to hang in after others would have given up. It means being like a postage stamp and sticking to the job until it's done. This doesn't mean wasting time with a non-opportunity. It means staying with a properly qualified lead until the prospect buys or the opportunity dies. Keep in mind that the older the sales lead, the less competition you'll have because most others will have given up. The odds are in favor of the persistent salesperson.
Being persistent does not mean being a pest, another "P" word. The best way to make sure you're not being a pest is to have a reason for your call or visit, other than just following up on the opportunity. Never sell (or follow up) empty-handed.
Using value-added selling techniques will ensure you get a warm reception from your prospect. So make sure you have something of value to offer your prospect when following up. That "something" might be a relevant article, additional or new product information, a revised quotation, or simply some information that is of interest to your prospect.
Give Them An Out
What if you've persisted, but the prospect still hasn't bought or told you it's a no-go? Many prospects don't like to be bearers of bad news and will avoid telling you that they have no intention of buying. One way of finding out is to simply ask your prospect. If you suspect that your prospect might be inadvertently stringing you along, try the following tactic.
Call your prospect and say something like this, "Steve, I've been following up with you for some time now and I don't want to be a pest. Should I close my file until a later date or would you prefer I continue to monitor the situation with you?" This gives your prospect an out without him feeling he is offending you.
On the other hand, if the opportunity is still alive and you are being considered, the prospect is more likely to tell you to stay in touch. And now you have his permission to continue with your professionally persistent efforts.
Selling is difficult. It's easy to give up too soon and many salespeople do. But persistence pays, and it can pay big for those sales professionals who know when to quit but don't quit too soon.