Work Policies, Task Complexity & Uncertainty

Dr. Bendoly is regarded as one of the pioneers of the domain of Behavioral Operations Management.  He co-edited the first special issue on Behavioral Operation in 2006, and has published / forthcoming a total of 18 articles in this domain at the Journal of Operations Management, Production and Operations Management, Journal of Applied Psychology and Decision Sciences (a selection listed below).  His interest with regards to the role of human behavior can by divided into group-level/collaborative phenomena and individual-level responses to work policy, complexity and uncertainty (described below). 

In the case of the latter, his work has investigated a range of worker and managerial task settings primarily in the contexts of technology implementation / project management and revenue management.  Survey and controlled laboratory experiments have been his primary methods applied.

A conceptual meta-analytic summary of his findings is presented in the image to the right.  His findings have generally found that the interplay between operating and technical/informational conditions, as well as personal characteristics, influence the stress, arousal and general comfort of individuals.  This ultimately drives effective moitvation, the extent of work done, quality and overall performance.  The discounting of the nuanced interplay of these factors explains otherwise unanticipated losses in performance reported in the field.

Title Authors Outlet  Year  Link
Fit,bias and enacted sensemaking in data visualization: frameworks for continuous development in operations and supply chain management analytics Bendoly Journal of Business Logistics  2016  
Prioritizing and Monitoring Concurrent Project Work:  Effects on Switching Behavior Bendoly, Swink, Simpson  Production and Operations Management  2014  
Real-time feedback and booking behavior: moderating the balance between imperfect judgment and imperfect prescription Bendoly Journal of Operations Management  2013  
Linking task conditions to physiology and judgment errors in RM systems Bendoly Production and Operations Management  2011  
The perception of difficulty in project-work planning and its impact on resource sharing  Bendoly, Perry-Smith, Bachrach Journal of Operations Management  2011  
The way that can be told of is not an unvarying way: cultural impacts on OM in Asia Metters, Zhao, Bendoly, Jiang, Young Journal of Operations Management  2010  
Bodies of knowledge for research in Behavioral Operations Bendoly, Croson, Goncalves, Schultz Production and Operations Management  2010  
Understanding behavioral sources of process variation following enterprise system deployment Bendoly, Cotteleer Journal of Operations Management  2008  
The role of operational interdependence and supervisory experience on assessments of ERP systems Bendoly, Bachrach, Powell Production and Operations Management  2008  
Moderating effects of information access on project management behavior, performance and perceptions  Bendoly, Swink Journal of Operations Management  2007  
Bipolarity in reactions to operational ‘constraints’: OM bugs under an OB lens Bendoly, Hur Journal of Operations Management  2007  
Behavior in operations management: assessing recent findings and revisiting old assumptions Bendoly, Donohue, Schultz Journal of Operations Management  2006