Operations/Strategy/Technology Alignment

Dr. Bendoly's work on fit between operating policies and IT system implementations / post-implementation use began with his work with SAP at Indiana University.  Since then he has worked on interdisciplinary studies with a range of OM and MIS researchers in an attempt to better bridge the knowledge bases of the two fields.  Much of this work deals with the fit between the use of enterprise systems / enterprise bolt-ons and the needs of the operations managers, new product developers and overarching firm strategy.  His work has also had a focus on the sharing and use of specific forms of information across functions.  He co-edited a special issue on the Operations and IT interface for the Decision Sciences Journal in 2008, and was awarded special recognition for Interdisciplinary Thought Leadership that year.  His other works in this area appear in POM, JOM, Information Systems Research and MIS Quarterly.

A conceptual meta-analytic summary of his findings is presented in the image to the right.  Similar to his work in Behavioral Operations (group and individual dynamics) the findings of his research at the firm level demonstrate the importance of issues such as fit with regards to operating policies and the use of technology.  The findings also emphasize the importance of knowledge management, strategy/operations alignment, time-lagged effects and connections both among firms and among a given firm's functional units.

Title Authors Outlet  Year  Link
Task interdependence impacts on reciprocity in IT implementation teams: Bringing out the worst in us, or driving responsibility? Schoenherr, Bendoly, Bachrach, Hood Production and Operations Management  2017  
Consistency and Recovery in Retail Supply Chains Craig, DeHoratius, Raman, Bendoly Journal of Business Logistics  2018  
How excessive stage time reduction in NPD negatively effects market value Bendoly, Chao Production and Operations Management  2016  
Fit,bias and enacted sensemaking in data visualization: frameworks for continuous development in operations and supply chain management analytics Bendoly Journal of Business Logistics  2016  
Complementary drivers of NPD performance: Cross-functional coordination, information system capability, and intelligence quality Bendoly, Bharadwaj, Bharadwaj Production and Operations Management  2012  
The efficient use of enterprise information for strategic advantage: a DEA analysis Bendoly, Rosenzweig, Stratman Journal of Operations Management  2009  
Silver bullet junkies and the codifiers that love them Bendoly, Speier Decision Sciences Journal  2008  
The performance effects of complementarities between IS-capability and coordination Bharadwaj, Bharadwaj, Bendoly Information Systems Research  2007  
Performance metric portfolios: a framework grounded in Operations Strategy Bendoly, Rosenzweig, Stratman Production and Operations Management  2007  
Internal infrastructural impacts on RFID perceptions and commitment Bendoly, Citurs, Konsynski Decision Sciences Journal  2007  
Order lead-time improvement following enterprise-IT implementation: An empirical study Cotteleer, Bendoly MIS Quarterly  2006