Customer Service Representative Job Description, Duties and Responsibilities

     The job description of a customer service assistant can be summed up in the following words: A customer service representative is expected to provide superior customer service. Job description varies depending upon the place of work. For instance, a customer service representative, who is working at a call center that caters to the banking segment, may be responsible for handling queries regarding bank products and opening, closing and maintaining checking, savings, time deposit and individual retirement accounts, thus rendering the necessary customer service. Job description would also include receiving and processing new client accounts, customer retention, implementing requested changes to existing accounts and performing other account maintenance and clerical duties as requested. In fact, most companies opt for an automated answering service that divert calls to a call center in case the customer calls after normal business hours or a busy signal is detected. The caller is generally given the option of speaking with an operator who is well-equipped to resolve the query. For more on answering services, one may refer to the article, 'Answering Services for Small Businesses'.

A customer service representative need not necessarily work at a call center. For instance, a customer service assistant, who is working under a property manager, is expected to address the concerns of current and future residents, both in person and over the phone; review new applications and respond to the residents' requests in a timely manner. These representatives are generally known as administrative assistants since they provide a wide range of administrative and support services to the office staff and the property manager. People, who are interested in applying for the position of an administrative assistant may refer to the article, 'Cover Letters for Administrative Assistants'.