Avianca Cancellation | Refund Policy

Avianca Cancellation Policy

Avianca serves more than 100 destinations as Colombia’s national airline and flagship. It is currently equipped with more than 170 aircraft. It was founded in 1919 in the city of Barranquilla, Colombia and serves as its second service in the world. With its resorts at El Salvador International Airport, El Dorado International Airport, Jorge Chavez International Airport, Juan Santamaria International Airport, and Mariscal Sucre International Airport, the airline operates as an official member of the Star Alliance. Avianca’s cancellation policy or refund policy does not imply a complicated step, as it is a travel-friendly air group.

What is Avianca Cancellation Policy?

• If the canceled ticket is from the USA, or it will be canceled without penalty, and the passenger will receive the full amount of compensation. The same conditions apply that the cancellation must be made within 24 hours of the booking, and must be at least 7 days before the scheduled departure.
• If the ticket is written from Colombia / to Colombia, the ticket may be canceled on the day of booking but will be subject to cancellation.
• In case of cancellation, the passenger can file a claim for a refund.
• Any other assistance may be provided to Avianca’s cancellation policy team. E Avianca’s cancellation policy team will help travelers by providing detailed knowledge of the solution.

Avianca Airlines Refund Policy

Avianca Airlines will provide you with a refund of all eligible tickets upon receipt of the claim, accompanied by the required documents. For purchases made with a credit card, cash, check or other types of payment, they will be refunded within thirty business days of receiving the refund request.

Avianca Airlines Refund Procedure

Avianca Airlines has two types of refunds due to compulsory compensation and voluntary compensation. If voluntary compensation is the refund that you can withdraw your credits, and voluntary refunds are refunds that can be processed by submitting the request.

1. Go to the official website of Avianca Airlines by searching for it in the browser.
2. Open the “Menu” section from the home page.
3. It will take you to the login page where you need to login to your Avianca Airlines account login credentials.
4. Now open Compensation and click Cancel.
5. Go to the return section to request a refund or cancellation request.
6. In the boxes, give your “Ticket Payment Method” and “Ticket Number”.
7. Now click on the “Login” button.
8. The downloadable ticket will be displayed on the screen.
9. Select the ticket you want to cancel and click the cancel button.
10. You must verify all terms and conditions provided by the Avianca Airlines policy of cancellation, return and exchange policy of Avianca Airlines.
11. The amount of compensation is transferred to the initial method of payment.

How can I return a claim to Avianca Airlines?

• First and foremost, you will be required to upload a reciprocal payment request.
• You will then need to submit a petition on the Proposals and Requests page, as well as attaching the reciprocal form of Payment completed by the above step.
• In addition, you must check the status of the mutual payment request within five working days from the moment of filing the lawsuit.
• As soon as you file a claim for compensation, you will receive a confirmation number from your email.
• Following the filing of a return claim with Avianca Airlines, according to Avianca’s return policy, the financial institution that provides the electronic payment: Avianca Airlines will have fifteen days to complete the refund process.

Moreover, there may be changes in the rules and deadlines that you need to know about Avianca’s return policy before canceling and return requests. or call Avianca Airlines Reservations Booking for further assistance.