DEVELOPMENT OF A PRACTICAL ONLINE HELP DESK (OHD) FOR THE FACILITIES IN THE CAMPUS

ABSTRACT



The project titled Development of a practical Online Help Desk (OHD) for the facilities in the campus” is designed using Active Server Pages .NET with Microsoft Visual Studio.Net 2002 as front end and Microsoft SQL Server 2000 as back end which works in .Net framework version 1.1. The coding language used is Visual Basic .Net.


This project is aimed at developing an Online Help Desk (OHD) for the facilities in the campus. This is an Intranet based application that can be accessed throughout the campus. This system can be used to automate the workflow of service requests for the various facilities in the campus. This is one integrated system that covers different kinds of facilities like class-rooms, labs, hostels, mess, canteen, gymnasium, computer center, faculty club etc. Registered users (students, faculty, lab-assistants and others) will be able to log in a request for service for any of the supported facilities. These requests will be sent to the concerned people, who are also valid users of the system, to get them resolved. There are features like email notifications/reminders, addition of a new facility to the system, report generators etc in this system.


There are registered people in the system (students, faculty, lab-assistants and others). Some of them are responsible for maintaining the facilities (like, the lab-assistant is responsible for keeping the lab ready with all the equipment in proper condition, the students council is responsible for taking forward students’ complaints/requests to the faculty/administration etc).

Hardware Specifications:


The hardware used for the development of the project is:


PROCESSOR : PENTIUM III 866 MHz

RAM : 128 MD SD RAM

MONITOR : 15” COLOR

HARD DISK : 20 GB

FLOPPY DRIVE : 1.44 MB

CDDRIVE : LG 52X

KEYBOARD : STANDARD 102 KEYS

MOUSE : 3 BUTTONS


Software Specifications:


The Software used for the development of the project is:


OPERATING SYSTEM : Windows XP

ENVIRONMENT : Visual Studio .NET 2000

.NET FRAMEWORK : Version 1.1

LANGUAGE : C#.NET

WEB TECHNOLOGY : Active Server Pages.NET

WEB SERVER : Internet Information Server 5.0

REPORTS : Web Form Data Grid control

BACK END : SQL SERVER 2000



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