If you have forgotten the answers to your security questions, follow the steps in this article to reset them.
First, go to http://appleid.apple.com. Underneath where it says "Already have an Apple ID?," click Manage your Account. You will then need to sign in. If you forgot your Apple ID or password, click on the appropriate "Forgot..." link below either of these fields.
After you sign in, click on "Passwords and Security" on the left.
You will be asked to answer the security questions, but you should also notice a link below the second "Answer" field offering to send reset instructions to your rescue email address that you provided.
Check the Inbox of your rescue email address. The email should appear within a minute or two. If it does not, be sure to check Spam. If it is not there either, you can repeat the above process to resend. Once you get the email, the top portion of the email should look like this:
Following the link will take you to a page where you must sign in again. After doing so, you will have the option to choose three new security questions and answers, which you may want to write down .
After you fill in the required information and continue, you should be taken to a confirmation screen stating "Your password and security information has been saved," and then you are done.
Forgot Answers Link does not Appear
The "Forgot your answers?" link will not appear if you do not have a rescue email address set up. In that case you will need to contact iTunes Support, as described below, or get a support PIN. If you still know the answers to your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:"
If you have forgotten the answers and did not set up a rescue email address, you will need to contact iTunes Support. You can do so at: http://apple.com/emea/support/itunes/contact.html
You can also call Apple Support. To contact the Account Security department directly, click here, then click Apple ID account security, and finally click "Talk to Apple Support Now."
Temporary Support PIN
On the screen where you are prompted for your security questions, you may see the below option towards the lower left of the screen:
NOTE: If you do not want to worry about remembering your security questions, we recommend Enabling Two-Step Verification for your Apple ID.
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Comment on this Article
By Anonymous21 on 1/03/13 • Reply
in response to Anonymous21By AppleClubSupport on 1/03/13 • Reply
Did you refer to the "Forgot Answers Link does not Appear" section at the end?
in response to AppleClubSupportBy 234567 on 1/20/15 • Reply
i have the same problem the link that says 'forgot answers' is not visable on any of my devices and cannot get answers from Apple support
in response to 234567By barbaraconstantinou on 1/29/15 • Reply
forgot answers for security question is not an option for me when i try to reset my security question
what do i do???
in response to thienBy thien on 2/08/16 • Reply
same here it does not show up the change security question
in response to AppleClubSupportBy Maing on 5/06/16 • Reply
Same here to me. And I didn't set up rescue email. Try to get a call from support but there is no support services for my country. I'm from Myanmar (Burma).
By Anonymous25 on 1/22/13 • Reply
How do I reset my security questions if I am locked out of iTunes and the App Store
By Anonymous46 on 8/22/13 • Reply
Sent from my iPad
By Fawaz on 2/11/15 • Reply
which email id ??
By Lyss23 on 8/24/15 • Reply
I forgot my password to my rescue email. Does anyone know how to change the rescue email??
By Me on 11/08/15 • Reply
They won't send me the email though
By Hsksjahav on 2/02/16 • Reply
I fight the security comfermation questions any idea how to find them
By Erfan ayubi on 2/07/16 • Reply
please help me
i can't change my security questions .i forgot answer security questions
By Timinftl on 8/27/16 • ReplyAfter almost 20 years of using apple products I
Finally had to ask support for help with a problem.
Absolutely the finest tech help ever ! ! !
By Sulaiman on 9/28/16 • ReplyHi, I forgot my answers to the security questions, I was given an option to receive some digit code on my Iphone, I clicked over it but never received them. I am not unable to change the security questions and can not change any other information as well. I also can not make my first purchase :( Meanwhile, I bought my phone in Dubai and use it now in Afghanistan. Help me please