If your iOS device's App Store, FaceTime or other built-in app's icon is missing from the home screen, there are a couple of things you can try. If you are having trouble with a third party app (one downloaded from the App Store), skip to this section.
If you have set restrictions on your device, this may cause an app to not appear on your home screen. You can check restrictions by going to Settings > General > Restrictions.
Make sure that all of the below items are "Allowed" in the Restrictions menu in Settings. If any are in the "OFF" position, it is restricted and won't appear on your home screen. This applies for the following apps:
NOTE: YouTube will not appear in Restrictions in iOS 6 or later, as it is no longer a built-in app.
Reset Home Screen Layout
If the app in question is not restricted, the other option is to reset the layout of your home screen. Note that in doing so, all apps will be rearranged. Pre-installed apps will return to their original layout, and downloaded apps will be organized in alphabetical order. You can rearrange them afterwards.
Moving on, you can go to Settings > General > Reset > Reset Home Screen Layout. The device will pop up a warning since it wants to make sure you don't reset on accident.
After doing this, your missing icon(s) should reappear, and you can begin reorganizing your apps.
If the app still doesn't appear, take your device in to Apple. Another possibility is that iOS has undergone unauthorized modifications, just one reason jailbreaking is a bad idea. Under these circumstances Apple will not help. More info and unjailbreak instructions here.
Missing FaceTime App
You may have tried the above suggestions and still do not see the FaceTime app. One possibility is that you have an iPhone. FaceTime is not an app on the iPhone unless you are running iOS 7 or later. Instead, it is accessed under the Contacts app, by selecting a contact. By scrolling to the bottom of the contact, you should see a FaceTime button. This applies to iOS 6 and earlier; in iOS 7, there is a FaceTime icon on the home screen for iPhone.
Another possibility is that the device was purchased in a country where FaceTime is restricted, like many Middle Eastern countries. If purchased in one such country, there is no way to add FaceTime, even if you move to a country where it is not restricted. You would need a device that originated from a country where it is allowed. Also, if you reside in a country where it is banned, but purchase an iPhone that was imported, you will not be able to use it while in that country once you insert a local SIM card.
Also make sure you have a compatible device. Only the iPhone 4 and later, iPod touch (4th generation) and later, and iPad 2 and later have FaceTime (since they have front-facing cameras).
If you have an app that you downloaded from the App Store that does not appear on the home screen, but also cannot be reinstalled from the App Store (if it displays "Installed" or "Open"), there are a couple other techniques to try. One is to try to make more room on the home screen by grouping apps into folders. In iOS 6 and earlier, the home screen is limited to 11 pages, including the first page which usually contains the built-in apps. Any apps installed after the limit is reached will not appear on the home screen, but can still be accessed by Spotlight Search. We recommend grouping apps into folders in order to free up room for more icons on the home screen. For instructions on creating folders, see: Deleting, Rearranging and Grouping Apps.
If this is not the case, meaning you have not reached the limit of home screen icons but an app still does not appear, there is one other thing to try. Go to Settings > General > Usage. Wait for the information under the "Storage" section to load. See if the app(s) in question are listed there. If they are, tap on it, then tap "Delete App" on the next screen. You should now be able to reinstall the app from the App Store.
Article ID: AT4820
Overall User Rating: [22 RATINGS] • See the Breakdown
Comment on this Article
If you would like a username to appear with your comment, please include one at the top of your email.
By Anonymous38 on 7/01/13 • Reply
By Anonymous58 on 10/23/13 • Reply
After spending all evening with every thread I could find trying to retrieve my App Store app, this article told me to reset home screen and VOILA!!!!!
Sent from my fabulous new iPad
By elizagib on 3/21/14 • Reply
Thanks! After upgrading my iPhone 4s's operating system, my app store icon and app icons disappeared. The reset the homepage brought them all back.
By Sboldt39 on 4/01/14 • Reply
Thanks for the correct advice, didn't realize it would remove the App Store icon if I put a restriction with a password needed for app downloads
By GrammyEgg on 4/29/14 • Reply
By ograised951 on 5/06/14 • Reply
Omg yessss!!! Was ready to blow a GASKET trying to figure this out!! Thank u, thank, THANK U!!!
By chiktionary on 5/27/14 • Reply
By David on 5/28/14 • Reply
Did not work! My Google icon is still missing. [Edited by moderator]
in response to David
This article focuses on what to do if a built-in app goes missing from the home screen, and does not cover third-party apps. But thank you for the feedback, we might add a section about that.
By johnsonjohnson on 2/13/15 • Reply
in response to AppleClubSupport
thank you for adding the section on 3rd party apps! helped me get skype back so i can talk to my family!!
By mumtazrizvi on 6/21/14 • Reply
I tried all the suggestions, advices as well but still unable to get back my FaceTime. I have Iphone 4. It was purchased in the United States and I am using it in Pakistan. The FaceTime was pre installed but a loss today suddenly it disappeared. What to do now...? Your any kind of help in this regard is badly needed. Please do something...!!!
With sincere regards
in response to mumtazrizvi
By mumtazrizvi on 6/21/14 • Reply
I am very much thankful to you for your kind and prompt reply.
Now I understand the actual point. It wasn't banned until morning I assumed. Thanks
With best regards
in response to Yousaf
For some users in Pakistan, it seems that a recent carrier update removed FaceTime. See this link for an explanation and what to do: https://discussions.apple.com/message/26181583#26181583.
By Tskmurthy1 on 7/29/14 • Reply
Pore set googal icon in my iPad
By MarkoAD on 7/29/14 • Reply
BRILLIANT! Thank you so much for this. This is incredibly useful information, and conveyed in a clear and informative manner!
By artsmart on 9/01/14 • Reply
wonderful! clear and effective
By Daniel on 10/12/14 • Reply
Thanks resetting the home screen layout brought the app store icon back.
By jagadeesan on 10/19/14 • Reply
Missing app FaceTime on my iPad air
How i get FaceTime on my iPad air
By Jenxo77 on 10/20/14 • Reply
thank you that resetting my apps worked 😊😊
By Lu on 11/05/14 • Reply
By mikelozo on 11/10/14 • Reply
By Jean on 11/15/14 • Reply
Thank you very much
It worked in one click :-))
I have an iphone 6 and i live in ireland
On meteor network but the facetime app is not on the phone
I have searched restrictions and searched the phone but not their, can anyone help me get the app please
Did you also try going to Settings > General > Reset > Reset Home Screen Layout?
Yes tried it there
Facetime is not even in my settings
Was FaceTime ever on your phone? Where did you buy the phone?
Facetime was on the phone the day i got it but never wanted to use it and then wen i did want to use it , it just disappeared. Got it from a present this christmas was originally bought from an apple store
At this point I would recommend restoring your phone; see iOS: Backing Up and Restoring Data.
This saved me so much grief. I love playing with gadgets. I unknowingly turned something important off. Now it is back on.
Thank you so much.
By fm339 on 1/22/15 • Reply
By tomo'd on 2/05/15 • Reply