If your iOS device's App Store, FaceTime or other icon is missing from the home screen, there are a couple of things you can try.
If you have set restrictions on your device, this may cause an app to not appear on your home screen. You can check restrictions by going to Settings > General > Restrictions.
Make sure that all of the below items are "Allowed" in the Restrictions menu in Settings. If any are in the "OFF" position, it is restricted and won't appear on your home screen. This applies for the following apps:
NOTE: YouTube will not appear in Restrictions in iOS 6 or later, as it is no longer a built-in app.
Reset Home Screen Layout
If the app in question is not restricted, the other option is to reset the layout of your home screen. Note that in doing so, all apps will be rearranged. Pre-installed apps will return to their original layout, and downloaded apps will be organized in alphabetical order. You can rearrange them afterwards.
Moving on, you can go to Settings > General > Reset > Reset Home Screen Layout. The device will pop up a warning since it wants to make sure you don't reset on accident.
After doing this, your missing icon(s) should reappear, and you can begin reorganizing your apps.
If the app still doesn't appear, take your device in to Apple. Another possibility is that iOS has undergone unauthorized modifications, just one reason jailbreaking is a bad idea. Under these circumstances Apple will not help. More info and unjailbreak instructions here.
Missing FaceTime App
You may have tried the above suggestions and still do not see the FaceTime app. One possibility is that you have an iPhone. FaceTime is not an app on the iPhone unless you are running iOS 7 or later. Instead, it is accessed under the Contacts app, by selecting a contact. By scrolling to the bottom of the contact, you should see a FaceTime button. This applies to iOS 6 and earlier; in iOS 7, there is a FaceTime icon on the home screen for iPhone. Another possibility is that the device was purchased in a country where FaceTime is restricted, like many Middle Eastern countries. If purchased in one such country, there is no way to add FaceTime, even if you move to a country where it is not restricted. You would need a device that originated from a country where it is allowed.
Also make sure you have a compatible device. Only the iPhone 4 and later, iPod touch (4th generation) and later, and iPad 2 and later have FaceTime (since they have front-facing cameras).
Article ID: AT4820
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By Anonymous38 on 7/01/13 • Reply
By Anonymous58 on 10/23/13 • Reply
After spending all evening with every thread I could find trying to retrieve my App Store app, this article told me to reset home screen and VOILA!!!!!
Sent from my fabulous new iPad