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Home Screen: Missing App Store, FaceTime, iTunes or Other Icon


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If your iOS device's App Store, FaceTime or other built-in app's icon is missing from the home screen, there are a couple of things you can try. If you are having trouble with a third party app (one downloaded from the App Store), skip to this section.

If you have set restrictions on your device, this may cause an app to not appear on your home screen. You can check restrictions by going to Settings > General > Restrictions.

Before   After

Make sure that all of the below items are "Allowed" in the Restrictions menu in Settings. If any are in the "OFF" position, it is restricted and won't appear on your home screen. This applies for the following apps:
NOTE: YouTube will not appear in Restrictions in iOS 6 or later, as it is no longer a built-in app.

Reset Home Screen Layout
If the app in question is not restricted, the other option is to reset the layout of your home screen. Note that in doing so, all apps will be rearranged. Pre-installed apps will return to their original layout, and downloaded apps will be organized in alphabetical order. You can rearrange them afterwards.

Moving on, you can go to Settings > General > Reset > Reset Home Screen Layout. The device will pop up a warning since it wants to make sure you don't reset on accident.

After doing this, your missing icon(s) should reappear, and you can begin reorganizing your apps.

If the app still doesn't appear, take your device in to Apple. Another possibility is that iOS has undergone unauthorized modifications, just one reason jailbreaking is a bad idea. Under these circumstances Apple will not help. More info and unjailbreak instructions here.

Missing FaceTime App
You may have tried the above suggestions and still do not see the FaceTime app. One possibility is that you have an iPhone. FaceTime is not an app on the iPhone unless you are running iOS 7 or later. Instead, it is accessed under the Contacts app, by selecting a contact. By scrolling to the bottom of the contact, you should see a FaceTime button. This applies to iOS 6 and earlier; in iOS 7, there is a FaceTime icon on the home screen for iPhone. 

Another possibility is that the device was purchased in a country where FaceTime is restricted, like many Middle Eastern countries. If purchased in one such country, there is no way to add FaceTime, even if you move to a country where it is not restricted. You would need a device that originated from a country where it is allowed. Also, if you reside in a country where it is banned, but purchase an iPhone that was imported, you will not be able to use it while in that country once you insert a local SIM card.

Also make sure you have a compatible device. Only the iPhone 4 and later, iPod touch (4th generation) and later, and iPad 2 and later have FaceTime (since they have front-facing cameras).

If you have an app that you downloaded from the App Store that does not appear on the home screen, but also cannot be reinstalled from the App Store (if it displays "Installed" or "Open"), there are a couple other techniques to try. One is to try to make more room on the home screen by grouping apps into folders. In iOS 6 and earlier, the home screen is limited to 11 pages, including the first page which usually contains the built-in apps. Any apps installed after the limit is reached will not appear on the home screen, but can still be accessed by Spotlight Search. We recommend grouping apps into folders in order to free up room for more icons on the home screen. For instructions on creating folders, see: Deleting, Rearranging and Grouping Apps.

If this is not the case, meaning you have not reached the limit of home screen icons but an app still does not appear, there is one other thing to try. Go to Settings > General > Usage. Wait for the information under the "Storage" section to load. See if the app(s) in question are listed there. If they are, tap on it, then tap "Delete App" on the next screen. You should now be able to reinstall the app from the App Store.


Article ID: AT4820


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Comments (37):

By Anonymous38 on 7/01/13 • Reply
Exactly what I needed to retrieve my FaceTime, Thanks.

By Anonymous58 on 10/23/13 • Reply
After spending all evening with every thread I could find trying to retrieve my App Store app, this article told me to reset home screen and VOILA!!!!!

Sent from my fabulous new iPad

By elizagib on 3/21/14 • Reply
Thanks! After upgrading my iPhone 4s's operating system, my app store icon and app icons disappeared. The reset the homepage brought them all back.

By Sboldt39 on 4/01/14 • Reply
Thanks for the correct advice, didn't realize it would remove the App Store icon if I put a restriction with a password needed for app downloads

By GrammyEgg on 4/29/14 • Reply
Yes! Reset Home Screen Layout brought back my Apps Store Icon. Thanks!

By ograised951 on 5/06/14 • Reply
Omg yessss!!! Was ready to blow a GASKET trying to figure this out!! Thank u, thank, THANK U!!!

By chiktionary on 5/27/14 • Reply
After months of frustration and trawling articles for a solution, this site provided exactly the solution I needed. Thanks heaps!

By David on 5/28/14 • Reply
Did not work!  My Google icon is still missing. [Edited by moderator]

in response to David
By AppleClubSupport on 5/29/14 • Reply

Hi David, 
This article focuses on what to do if a built-in app goes missing from the home screen, and does not cover third-party apps. But thank you for the feedback, we might add a section about that.

in response to AppleClubSupport
By johnsonjohnson on 2/13/15 • Reply

thank you for adding the section on 3rd party apps! helped me get skype back so i can talk to my family!!

By mumtazrizvi on 6/21/14 • Reply
I tried all the suggestions, advices as well but still unable to get back my FaceTime. I have Iphone 4. It was purchased in the United States and I am using it in Pakistan. The FaceTime was pre installed but a loss today suddenly it disappeared. What to do now...? Your any kind of help in this regard is badly needed. Please do something...!!!

With sincere regards

in response to mumtazrizvi
By mumtazrizvi on 6/21/14 • Reply

I am very much thankful to you for your kind and prompt reply.
Now I understand the actual point. It wasn't banned until morning I assumed. Thanks
Any way.

With best regards

in response to mumtazrizvi
By Atika on 6/28/14 • Reply

Wat u did coz I have lost too 😕

in response to mumtazrizvi
By Yousaf on 7/06/14 • Reply

My iPhone 4s is delete facetime I need download and install facetime for my phone in Pakistan 

in response to Yousaf
By AppleClubSupport on 7/06/14 • Reply

Hi Yousaf,
For some users in Pakistan, it seems that a recent carrier update removed FaceTime. See this link for an explanation and what to do:

By Tskmurthy1 on 7/29/14 • Reply
Pore set googal icon in my iPad

By MarkoAD on 7/29/14 • Reply
BRILLIANT! Thank you so much for this. This is incredibly useful information, and conveyed in a clear and informative manner! 

By Dewottdede101 on 8/18/14 • Reply
It didn't work for me 😕

By No name on 8/19/14 • Reply

By artsmart on 9/01/14 • Reply
wonderful! clear and effective

By Daniel on 10/12/14 • Reply
Thanks resetting the home screen layout brought the app store icon back.

By jagadeesan on 10/19/14 • Reply
Missing app FaceTime on my iPad air
How i get FaceTime on my iPad air

By Jenxo77 on 10/20/14 • Reply
thank you that resetting my apps worked 😊😊

By Lu on 11/05/14 • Reply
Thanks!!! 😊

By mikelozo on 11/10/14 • Reply

Thanks. You fixed my problem of missing app icons by my removing restrictions.

By Jean on 11/15/14 • Reply
Thank you very much
It worked in one click :-))

By Sean donnelly on 12/29/14 • Reply
I have an iphone 6 and i live in ireland
On meteor network but the facetime app is not on the phone
I have searched restrictions and searched the phone but not their, can anyone help me get the app please

in response to Sean donnelly
By AppleClubSupport on 12/29/14 • Reply
Hi Sean,
Did you also try going to Settings > General > Reset > Reset Home Screen Layout?

in response to AppleClubSupport
By Sean donnelly on 12/29/14 • Reply
Yes tried it there
Facetime is not even in my settings 

in response to Sean donnelly
By AppleClubSupport on 12/29/14 • Reply
Was FaceTime ever on your phone? Where did you buy the phone?

in response to AppleClubSupport
By Sean donnelly on 12/29/14 • Reply
Facetime was on the phone the day i got it but never wanted to use it and then wen i did want to use it , it just disappeared. Got it from a present this christmas was originally bought from an apple store 

in response to Sean donnelly
By AppleClubSupport on 12/29/14 • Reply
At this point I would recommend restoring your phone; see iOS: Backing Up and Restoring Data.

By LEE on 1/05/15 • Reply
This saved me so much grief. I love playing with gadgets. I unknowingly turned something important off. Now it is back on.
Thank you so much.

By fm339 on 1/22/15 • Reply
Thank you so much for posting this "Missing Apps" article. After weeks of searching for answers to the mysterious disappearance of one built-in app (and then another one went MIA yesterday) this article truly helped. I do not know how the restrictions were switched on especially for one of my favorite apps because I use it everyday. 

By tomo'd on 2/05/15 • Reply
Went on my Iphone and noticed ITune app was mising, somehow my ITune app got restricted, I don't remember ever being on that page but you cleared it up for me, I appreciate it.

By Dr Patel on 3/03/15 • Reply
i received this ipad4 Air Retina Display as a gift from Kenya where it is not restricted My brother in law gave it to me . He also has the same one and get Facetime So why I don't ?

By Bhotzki on 3/08/15 • Reply
I buy iphone 5S here at doha, qatar. then left it for my wife in philippines after my vacation. I guess Facetime was deleted same as other. she did all your comments and suggestions but still she cant find it.
Reseting home screen bring app on its original position only. Please advise.
Thanks and best regards.