Some Windows users running iTunes encounter a message stating that the file "MSVCR80.dll" is missing after updating iTunes, specifically version 11.1.4. This article will walk through the steps needed to get rid of this error, and other errors related to .dll files.
NOTE: The current iTunes available for download from Apple's website should no longer have the MSVCR80.dll issue.
Remove Apple Components
First, open Control Panel. Navigate to "Programs," then "Programs and Features" (called "Add or Remove Programs" on Windows XP). Remove the following Apple software in this exact order:
Note that no media should be lost by deleting the iTunes application.
NOTE: Some users report difficulties uninstalling the Apple Mobile Device Support. In this case, see here.
After you have removed the above software, restart your computer. Then you can reinstall iTunes from http://apple.com/itunes/download.
NOTE: Be sure to run the installer from a user account with administrator privileges. If you are not in an administrator account, right click on the iTunes installer and click "Run as Administrator."
This should get iTunes back up and running. No data will be lost during this process.
If you Have not Updated yet
Update iTunes using Apple Software Update. It is only the download from the iTunes for Windows download webpage in certain browsers that seems to have this issue. As mentioned above, iTunes 11.1.5 for Windows no longer has this issue, nor should any later version; you should have no problems downloading from the website either, if you have not already downloaded iTunes 11.1.4.
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Comment on this Article
By Marshall on 1/26/14 • Reply
By deborahfromrockville on 1/26/14 • Reply
By LVSzych on 1/27/14 • Reply
Thank you Apple Club for your article - https://sites.google.com/site/appleclubfhs/support/advice-and-articles/itunes-windows-missing-msvcr80-dll - which helped me fix the MSVCR80.DLL error I encountered after updating iTunes.
By JacksonKellyEMG81-60 on 1/27/14 • Reply
By Jesse on 1/27/14 • Reply
By pqedmundo on 1/27/14 • Reply
By Nix77 on 1/28/14 • Reply
By Buzman on 1/28/14 • Reply
This only worked when instead of downloading and clicking "Run" I clicked "save" then found the download and was able to right click and "run as administrator". Other times it would not install correctly.
Also, uninstalling Apple Mobile Device Support from Control Panel was a real struggle.
...Sent from my iPad
in response to BuzmanBy LesSpicy on 1/31/14 • Reply
How did you resolve the struggle to uninstall AMDS?
By rayduprez on 1/29/14 • Reply
By Airborne Daddy on 1/29/14 • Reply
By arcadia1967 on 1/29/14 • Reply
By KWW on 1/30/14 • Reply
By jerzgirlnfl on 1/30/14 • Reply
Thanks, it worked!! So relieved....much appreciated.
By Rickbo27 on 1/30/14 • Reply
It took me 3 attempts but I -tunes is now working, thanks for the advice.
By robyn314 on 1/30/14 • Reply
Worked perfectly, even though AMDS wouldn't uninstall. Thanks!
By BusyBear on 1/31/14 • Reply
Excellent ... Thank you Thank you Thank you :)
By Pattipoos on 1/31/14 • Reply
Brilliant - Step 3 AMDS omitted, and worked fine.
By mali.nic on 1/31/14 • Reply
Follow this instruction and your problem w/ MSVCR80 will be resolved – it worked for me!!!
By happy on 2/01/14 • Reply
By Agape7 on 2/01/14 • Reply
Great! The procedure worked for me. Phew!
By Lc92684 on 2/01/14 • Reply
By Lori on 2/01/14 • Reply
By stang-vista on 2/01/14 • Reply
By keseidel on 2/01/14 • Reply
By Tak on 2/01/14 • Reply
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By pcdwarf on 2/02/14 • Reply
By JackMant on 2/02/14 • Reply
By 6DS71 on 2/02/14 • Reply
By buib7 on 2/02/14 • Reply
Thank you so much. I have wasted ages on this. With your guidance, I am now up & running again. Brilliant!!
By ben on 2/02/14 • Reply
By Nikki on 2/02/14 • Reply
Fantastic....sorted no problem. Thought it was my laptop playing up. Thank you!
Sent from my iPad
By holdme55 on 2/02/14 • Reply
By Kimberly on 2/02/14 • Reply
By Dani Goldsberry on 2/02/14 • Reply
By B Somers on 2/02/14 • Reply
By Michelle on 2/02/14 • Reply
Thank You Apple Club!
I did research on this problem. I didn't realize what caused the problems I was having. I am not tech savvy. So, After the panic, I remembered iTunes updated.
I did have difficulty uninstalling the Apple Mobile Device Support (AMDS). I rebooted and tried to install iTunes. It didn't work because of the AMDS still on.
Next I started from the beginning: I uninstalled the 5 components of Apple as directed. This time AMDS did uninstall. I installed the ITunes. My music and other downloads are there. I have not used Outlook to determine if this was effected as mentioned in another post.
By Slawek on 2/03/14 • Reply
Thanks a lot. Really helpful.
By Ardith on 2/03/14 • Reply
By Brian S. on 2/03/14 • Reply
100% success so far.
By Anonymous68 on 2/03/14 • Reply
I didn't know how else to reach you folks. Your response here:
was the only thing that worked, after several hours trying.
Thank you. Seriously. Thank you.
By GW69 on 2/04/14 • Reply
Tried as suggested many many times but still didn't work.......
During re-install it now says Service 'Apple Mobile Device' failed to start. verify that you have sufficient privilages to start system services with options ABORT RETRY IGNORE.
I chose ignore and it continued to load then after stating it was successfully installed bloody MSVCR80.DLL came up again grrrrrrrr
Tried the Apple option too so completely out of options, can any help?
By chepemoco1 on 2/04/14 • Reply
Thank, thank thank you. It worked!!!! if you could see me, I am jumping around my room.
Sent from my iPad
By James on 2/04/14 • Reply
By gareth on 2/05/14 • Reply
By Smods on 2/05/14 • Reply
By nuals1 on 2/05/14 • Reply
By emiliocastelar2 on 2/05/14 • Reply
By mikerennieSB on 2/06/14 • Reply
By David Burton on 2/06/14 • Reply
I couldn't delete Apple Software Updater so just deleted the rest and then re-installed iTunes using a different browser from originally and it all worked fine.
By coby on 2/06/14 • Reply
nothing else worked; this worked perfectly
By Raph on 2/06/14 • Reply
Everything is back to normal again. No problems with uninstalling amds. No data is missing.
Thank you very much!
Verstuurd vanaf mijn iPad
By joebenn93 on 2/06/14 • Reply
thanks so much for this post, it worked like a charm
By champmd on 2/07/14 • Reply
This solution does nothing whatever to solve the problem.
By almansoori on 2/07/14 • Reply
By dawner202 on 2/07/14 • Reply
By JimfraeScotland on 2/08/14 • Reply
Brilliant the fix worked first time and I had previously been in the wilderness, having tried other recommendations involving registry repairs, which either didn't work,or were too technical for this pensioner to understand.Many Thanks. Jim.
By MaggiEJ on 2/09/14 • Reply
Worked...didn't know it was iTunes that caused this problem. TY
Sent from my iPad
By LadyPIC on 2/09/14 • Reply
By Arencken on 2/10/14 • Reply
I have followed these steps 3 times over and bought a software cleaning programme but with no luck, every time as I click finish once downloading and installing itunes the error 7 pops up
By horsefan48 on 2/11/14 • Reply
By David on 2/12/14 • Reply
Thank you so much, it worked perfectly. Instructions so easy to follow. Very grateful.
By Spain on 2/12/14 • Reply
By m0tleycrue on 2/12/14 • Reply
Absolutely brilliant! Very well done and many thanks for these informative instructions.
By geobod on 2/13/14 • Reply
By Janie on 2/13/14 • Reply
This worked like a charm and no data was lost. Yippee!!!! Thanks so much.
By t-chance on 2/21/14 • Reply
By yogi55 on 3/18/14 • Reply
By gphrdc on 10/14/15 • Reply
This does not work on Windows XP