|
By Phone
|
Call toll free 800-443-3108 or 408-782-7557. Our normal business hours are 7:00am - 4:30pm
Pacific standard time, Monday through Friday. Orders received by 2:00 pm PST will ship out the same day.
|
|
By Fax
|
Fax to 408-762-7990 anytime. Confirmation of the order will be faxed back. Orders received by 2:00 pm PST will ship out the same day.
|
|
By Email
|
Email your order to customerservice@anaerobesystems.com. We will call or email to confirm your order. Orders received by 2:00 pm PST will ship out the same day.
|
|
New Customer
|
Not a customer? Would you like to become one? Click here: New Customer Form
|
|
Terms
|
Payment terms for customers in the USA are 1% 10 (no discount on credit card payment), net 30 days in US Dollars. We accept Visa, MasterCard, American Express, & Discover.
|
|
International Terms
|
Prepayment by credit card is required for all shipments outside of the United States. We accept Visa, Master Card, American Express, and Discover. Additional handling fee will be applied to all international orders.
|
|
Quantity Discounts
|
Quantity discounts are based on the quantity of each item number. Not all items are available for quantity discounts. For quantities of 200-499 packages, the discount is 10%. For quantities of 500 or greater, the discount is 20%.
|
|
Prices
|
All prices are in U.S. dollars. Prices are subject to change without notice.
|
Standing Orders
|
Standing orders are recommended to ensure product availability. To set-up a Standing Order please email or fax in your Standing Order request.
|
|
Minimum Order
|
Orders under $25.00 are subject to a handling charge of $10.00.
|
Non-stock
|
Non-stock items are subject to a minimum order of 20 packs for plates and 10 packs for tubes. Allow 2 to 4 weeks for delivery. While every effort will be made to produce the quantity
ordered, manufacturing runs of this media will be considered complete at a
volume of +/- 20% of ordered quantity. You will be invoiced and shipped the
actual quantity produced.
|
| Custom Media |
Allow 3 to 4 weeks for delivery.
While every effort will be made to produce the quantity
ordered, manufacturing runs of this media will be considered complete at a
volume of +/- 20% of ordered quantity. You will be invoiced and shipped the
actual quantity produced.
|
|
Shipments
|
Shipping terms are F.O.B. origin, freight prepaid and added to invoice. United Parcel Service (UPS) is our preferred/default carrier. 2nd Day shipping is the standard rate for delivery except for products with strict temperature requirements. Please advise any special routing request with your order to avoid freezing or overheating. Seller
retains title and risk of loss while the goods are in transit. Claims for loss or damage attributable to the
carrier are Seller's
responsibility. Damage must be
reported to Anaerobe Systems within 2 days of receipt and the damage
must be noted on the freight bill (both carrier's copy and customer's
copy).
|
|
Freight Collect & Third Party Orders
|
Shipping terms for freight collect and third
party orders are F.O.B. Origin, freight collect. This means that Buyer
pays freight charges and assumes title and risk of loss
while the goods are in transit. Claims for loss or damage are the responsibility of the purchaser and should be reported to the carrier and to Anaerobe Systems within 2 days of receipt.
|
|
Returns
|
Returns are not authorized except when the product has been proven to be defective
or a shipping error has been made. In the event you receive damaged, defective, or incorrect product, please
notify customerservice@anaerobesystems.com within 2 business days of delivery.
|
|
Guarantee
|
Anaerobe Systems guarantees that all of our products will perform satisfactorily for the use in which they are intended, if stored as directed and used before the expiration date. The liability of Anaerobe Systems under this warranty is limited to product credit or replacement at the sole discretion of Anaerobe Systems. See each individual product insert for proper use and storage.
|
|
Shelf-Life
|
The shelf-life designation on all items are expressed in days from the date of manufacture. Items will be shipped with no less than 21 days until expiration for items with a 3 month shelf life, 30 days until expiration for items with a 6 month shelf life, and 60 days until expiration for all items with a 1 year shelf life.
|
|
Technical Support
|
Product inserts and SDS sheets can be found on our website. For additional technical support please contact customerservice@anaerobesystems.com.
|
Samples |
To request a sample click here: Product Sample Request
|
