How It Works

Free Home Consultation
Once you've made an enquiry, we can schedule a free home consultation visit with you to discuss your requirements, as well as which service option(s) will meet your and your animals' needs. This is also the time for your animals to start getting used to us before we start caring for them, however, if they're most comfortable hiding until they feel comfortable to come out, that's absolutely fine! For owners interested in our Dog Day Care or Dog Home Boarding services, we will also arrange for you to bring your dog to be introduced to our regulars out on a walk, and a separate appointment for you to visit us, before scheduling a trial for them.

The information which we'll ask for, will include:
  • Your pet's age and health.
  • Their temperament, including any likes or dislikes, and dog's training, etc.
  • Their normal home routines, including feeding.
  • Where your pet's belongings (food, bedding, lead, bowls, etc) and any cleaning products we may need are kept.
  • Your service requirements, including starting and finishing dates, including morning and/or afternoon/evening.
We will also go through the main points of:
  • What our insurance covers
  • Our terms and conditions*
  • Our emergency procedure
*You will also have an opportunity to read through our T's and C's when you complete the forms.

Pet Registration
The next step is to get your information saved onto our system. Before a service is to commence, we require each owner to complete the Pet Registration Form, filling in the relevant sections, for each animal-this covers every single piece of information which we could need, whilst we're caring for them, including:
  • Species and breed
  • Diet
  • Health
  • Vaccinations*
  • Parasite prevention**
  • Owner contact details, and 2 emergency contacts
  • Veterinary practice
  • Pet insurance policy
  • Microchip details
  • Current medication (if any)
*All dogs, rabbits, and cats must be up to date with their annual vaccinations.
**All animals must be suitably treated for internal and external parasites, rid of fleas and worms.

You will only need to complete the Registration Form in once, unless there're any big updates, or you adopt a new animal.

Our Booking Procedure
Once we've confirmed that we have availability for your required dates (via email or telephone), we will require you to complete a short service booking form.

For owners wishing to make a one-off booking, such as Holiday Pet Sitting, you will be asked to complete the standard Booking FormWe also recommend that owners, print out and use the Holiday Guide & Checklist.

To reserve regular/set Dog Walking/Dog Day Care days, for example, every Monday-Friday (until further notice from you), you'll be asked to just fill in the Regular Dog Walking & Day Care Booking Form.

House Keys
Owners are welcome to provide a spare set of keys during their free consultation visit (if you've had a new set cut, please check that they all work ok!). Before each new booking, the day before we start, we'll come and do a key collection visit, free of charge, which will also allow you to update us on anything.

All keys are stored in a secure key safe when not in use, and our insurance includes 'key cover', should we ever experience any issues with your door, keys, or locks, in which case, we would call a locksmith.

If you've booked holiday pet sitting, the day after we finish, we will come and do a key return visit and handover, and provide any final updates (on top of the regular updates you'll receive during the time we're caring for your pet(s)), free of charge.

Daily Updates
When you're booking Pet Sitting Home Visits or Overnight House Sitting, we send daily/regular updates via email or Facebook message, to keep you informed about how your pets are getting on. We also aim to, with your permission, upload some pictures and video clips onto our Facebook page, for you to see what they've been up to for yourself!

Payments
We work on a 'first come first served' basis, so we take deposits to secure any dates, and the remaining balance is due before the week before the start of the booking. For regular Dog Day Care, Walking, or Visiting services, owners are welcome to pay on a daily, or weekly basis.

For your convenience, we accept payment by: