Can fit a second lock of mine own?

Yes, there is a second slot on all doors, so yes, please do.



What are the dimensions of the units?

Please click Sizing Guide   Door heights are typically 2.4 m.

Are the units floodproof?

Yes, all units are floodproof.

Are units waterproof?

Yes, all units are 100% waterproof.

Are units insect  & vermin proof?

We clean every unit, spray approved insect spray and place safe mouse baits.

Quick Tips

  • Store items you’ll need most often at the front of the unit.
  • When you pack your storage unit, create a center aisle for access to all items.
  • Do not place boxes directly on concrete floors, but use pallets or skids to allow air flow around and under items.
  • If you’re storing tables and other furniture, remove legs and store tabletops and sofas on end, to save space.
  • Old photographs tend to curl over time. To keep them flat, place them between two pieces of cardboard and tape them together.

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  • Drain petrol and oil from lawn mowers and other items with small engines.
  • Common sense and state law determines what may be stored. You alone control access to your storage space therefore never store firearms, illicit drugs or drug paraphernalia, live animals, perishables, liquids, explosives, flammable liquids and fuels, toxic materials, or other items that need a controlled environment.
  • Use trash cans to store shovels, hoes and rakes.
  • Mattresses should be covered and stored flat on level surfaces.
  • Use protective covers and treat wood surfaces before storing.
  • When storing metal items, to retard rust, wipe all metal surfaces with a rag containing a few drops of machine oil.
  • Pack blankets, draperies, and dress clothes on the hanger in a wardrobe box.

securityheader

  • Always use high quality locks on your unit.
  • Whenever possible, place dressers and tables top-to-top to save space.

Access to units

Individual units are leased to the customer who is given keys to access the unit 24/7. The customer as owner of the goods is solely responsible for their goods, but may give written authorization for someone else to access the unit. We will only enter the unit if there is something wrong and after giving you notice. 

What can I store?

Most people store furniture and household goods, kids stuff, excess furniture when showing their house for sale; while business store stock and fittings, equipment and records. Dangerous goods are excluded as per the Agreement.

Why do I need to pay a key deposit?

The $50 refundable deposit is a surety and refunded when the keys are returned and the unit left clean and undamaged. 

How safe are my goods?

There are full size security gates and security fences; security patrols; 24hr cameras; part time caretakers; quality locks are supplied and there are extra slots to fit an additional lock; corridors are double locked. We have an enviable record for 21 years of operation. Check with with your contents insurer as most cover goods stored with a Self Storage Association Member (which we are) at no extra cost. If you do not have insurance, we can offer QBE Insurance, who are well reputed and have quite reasonable rates.

What size unit do I need? 
The unit size depends on the amount of goods, and how high you can stack boxes and whether you need a space in the middle to access your goods. Call our staff for sound advice, or refer to our storage sizing guide . It is worth the trouble to get a close estimate and then pack and stack, as there is no point paying for storage space you don't need. We have more than 4 sizes at each facility.

Do I need Insurance?

Insurance is highly recommended, as just as your home is susceptible to fire, roof leaks, burglary and vandalism, so too is your storage unit. Most Contents Policies ALREADY cover goods stored in an approved Self Storage Association facility, WHICH WE ARE; so there is no point paying twice, but do check. If not, our staff can offer short-term QBE Storage Insurance, which is quite reasonably priced. 

Can I store a car?

Yes. A 6m x 3m unit is the same size as a normal car garage. Cars need to be registered and insured. Please be sure to disconnect the battery, half empty the fuel and leave it safe. Please put a piece of cardboard or old carpet under the car to catch oil drips.We also offer secure yard storage in Stanthorpe & Glen Innes at $11 pw

Can I store mowers and petrol/diesel powered items?

Yes..as for cars, be sure to disconnect the battery, empty the fuel and leave it safe. Please put a piece of cardboard or old carpet under the item to catch oil drips.

What about Vans, Car or Container in the secure yard?

Yes. Both at Glen Innes and Stanthorpe. Vehicles have to be registered and insured and fitted with wheel and tow hitch locks. A cover is good idea.Petrol Tanks are to be half full.

Will a Van/boat fit inside a unit?

A smaller boat - Yes. Typical door clearance height is 2400 cm, while width is 2550 cm. Registration and insurance is required. Batteries need to be disconnected. Please check with our staff, so that we allocate you a unit with sufficient backing room.  

Can I pay for storage by automatic debit or online payments? 

Yes. This is our preferred system and we will gladly allocate you a reference code for payments.

Do you have online reservations?

Yes, just click on this link.


Is there a minimum rental term?

One week.

Can I fit an additional lock?

Yes. There is an extra slot and we encourage you to bring you own lock.


Got some packing hints?

Yes. Click Hints link.

Can you recommend a removalist?

See this Page.

Is power available?

A. No, Council and insurance regulations prevent this, as "workshops" aren't allowed.


What hours can I access the unit?

24/7, but you would need your your light source and you might be questioned by our security patrols.

Do you supply packing boxes?

Yes, at Warwick & Stanthorpe...Click here for prices.

What door size are the units?

A.  Door clearance 2250 mm. Glen Innes - Internal height 3000 mm.