Key Projects / Overview

The following outlines some of the key projects undertaken to date, contact me for further discussion on specifics for these and other work.

Contact Centre Consolidation Project (CCTP) Transport For NSW (TfNSW)

Provided architectural overview for contact centre migration and optimisation of voice technology in conjunction with Transport Management Centre (TMC) incident response and call remediation.    

Re-Design of Voice / Data architecture and re-alignment of call process flows between TMC and call managed service provider (MSP). Consolidation of IVR technology including design and build of call preview service. Re-Design of data centre enterprise infrastructure landscape.

Migration of Transport route planning systems from physical infrastructure to the cloud. 

SaaS Service Design Integration  (Cloud)Transport For NSW (TfNSW)

Review and integration of transport route Service Design Application (SDA) tool set. Defined service framework for requirements to implement and scale SDA across all modes of transport.

Provided target state high level design architecture to support optimisation of route design processes in conjunction with standardisation of data sources using Open Data Gateway for collaboration and sharing. 


Common Services Management Framework (CSMF) (AWS Cloud) Australian Taxation Office (ATO)

Provided Services Management Framework for the ATO to implement cloud based initiatives for multi tenanted, muti cloud initiatives using tier 1 cloud service providers. (AWS/ Azure etc.) Definition and integration of business support processes and managed service providers to support full cloud service stack. (IaaS, SaaS, PaaS and BaaS). 

Application integration to cloud and management of Infrastructure to scale as associated with the benefits associated using cloud technologies. Provide knowledge base articles and principle documents to support architecture and design associated with using enterprise grade cloud solutions. Integration of tooling and dependent onsite systems for end to end provision of cloud services.

Application Integration (AWS & RackSpace) Sydney University
 
Provided Architecture briefs for fleet car management system and integration of on-premise web applications to Adobe Enterprise Management (AEM) web publishing system. Fleet management system utilised cloud service provider (CSP) RackSpace, Application integration for web publishing utilised Amazon Web Services (AWS) and AEM.

Obtained architecture review board approval for the above projects as well as concept for enterprise Operational Database Store (ODS) in conjunction with data warehousing and meta data management services. Provision of application landscape model and blueprint for integration of the projects above. The following reference architecture links* have been defined to support the projects above using cloud based technologies:

*Above links open new window (Image)

Send an email to aduncan@enterprisearchitectservices.com highlighting any of the following titles** for further discussion, detail or access:

**Above links are password protected
 
Cloud Architecture Design (Managed Services) Melbourne IT

Provided solution architecture capability for the provision of managed services using cloud domain for range of corporate clients. Areas include AWS, Azure and Google cloud enablement. Provide enterprise service support which includes application integration, CMS and web tier enablement using cloud based services and data centre hosting through MIT infrastructure. Specific CMS areas include Adobe AEM and Sitecore for enterprise enablement as well as open source solutions. Provision of cost and supporting detail to show TCO and ROI for on - off premise scenarios for cloud based solutions.

Digital Transformation (Claims - Insurance) IAG
 
 
Delivered solution architectural solution for claims transformation program to implement transactional content management (TCM) system. Define and deliver proof of concept and operational framework for inbound, repository & outbound automation of claims systems. Implemented SOA design and specify security, web services, security and operational specification for current and future expansion. Provided recommendation for further optimisation (Data / Business rules / SEO) for future roll out across enterprise. Completed the implementation within budget and ambitious time line.

Architectural Framework (BPM, Finance) Perceptive Software

Provided conceptual proof of concept, pre & post sales based on value based assessment for ECM service proposition to Australian Market (Finance Domain). Worked with marketing and sales to enhance opportunities for engagement across industry verticals and key customers. Providing professional services for engagement and implementation of ECM portfolio for intelligent capture, document management, BPM integration and advanced information search discovery of their associated content and business processes using on-off premise (Cloud) application service delivery models.

EDRMS Proposal (University, Education) Canberra University

Review of educational enterprise requirements for electronic document record management system (EDRMS). Based on stakeholder scenarios for EDRMS using Oracle Fusion Middle-ware which included Oracle URM, Collaboration, Web Forms capability and interaction with existing client HRMS (PeopleSoft). Provided Scenario definition outline with working demonstration of Oracle URM to showcase key capability based on client scenario's. Reviewed EDRMS concepts for configuration and record classification using Oracle URM 11g, file plan and multi-task workflow.

SIT Web Portal (Oracle Consulting Services - Corporate) Leighton's

Contracted by Oracle Consulting Services (OCS) to work on clients corporate portal. Responsible for system integration testing. Review unit and functional requirements, outline test strategy and implement test program in line with enterprises deployment practices (agile) and agreed project delivery timeline. 

SEO Proposal (University, Education) Wollongong University

Completed architectural solution definition for proposal for Metadata Management & Discovery System utilising Oracle URM, SES and component based approach with secure service oriented architecture design. Extensible solution across other information repositories using a range of adapter services. Facet and location based search capability with BPEL workflow for advance management function.

Application Integration (Service Utilities, Corporate) Sydney Water

Completed solutions options paper to set up document management system using Oracle middle-ware ECM solution. Completed GAP analysis between current and future target states to determine legacy degree of fit. Outlined legacy migration approach from current to target state with options and scenario's. Plan and implementation of document management system with legacy migration strategy. Approach: Analysis, Solution Options, GAP, DM Functional Assessment, IA Mapping.

Data Migration (Knowledge Management - Government) ASIC

Initially client do a "Lift & Shift" approach to migrate legacy data from source to target ECM solution for enterprise Intranet. Recommended a controlled Extract, Transform & Load (ETL) approach using best practice approach to clean up data and enrich metadata framework. Result was tighter alignment to new IA framework and improved search capability. Looked at off the shelf tooling but opted for custom solution using Perl script to achieve one time only data migration.

Web Domain Roll Out (APAC, B2B / B2C, Corporate / Retail)

Defined the strategic direction, business case and road map to achieve a world class ECM / IM environment and portfolio of application services which improved B2B communication between businesses and Alcatel customers across the Asia pacific region. Provided a uniform operating framework and effective knowledge discovery using SEO best practice and security provisioning which was cost effective and scalable.