FAQ

Aisling & Voluptas Virtualis

Aisling is our Fantasy/Medieval/Roleplay-themed store, where you’ll primarily find furniture, clothing, jewelry, and accessories.
Voluptas Virtualis, on the other hand, focuses on sexy, elegant, and kink-inspired designs, offering mostly clothing, accessories, and aesthetic items.

Since both stores cater to very different styles, we’ve decided to separate them into their own unique universes.

You can find both stores here:
http://maps.secondlife.com/secondlife/Meteor%20Star/173/56/1855

E V E N T S

Currently, only Druunah is creating for the store, which means our participation in events is quite limited. While we’re always open to opportunities, we prefer to focus on just a few select ones. You can usually find us at:

Recurring Events

• Kinky

• The Warehouse Sale

Occasional Participation

• Fetish Fair

• Midnight Order

• Engine Room

I T E M S

• “Please make X or Y body for your releases!”
  Damian and Druunah work as a team under the same brands, but we each focus on separate items. This means we can’t provide support for each other’s creations.
  For regular releases, we now aim to include Maitreya Lara, Legacy and Ebody. When possible, we’ll add derivatives of these bodies, though not consistently.
  If any updates are planned, you’ll be notified through the auto-update system in-world and on Flickr.

• “I don’t like it, I want a refund.”
  Please carefully read our ads—product information is always clearly displayed. We do not provide demos for unrigged items. If you’re unsure about compatibility, feel free to contact us.
  All sales are FINAL. Refunds are only issued for duplicate purchases.

• “I have a delivery issue / I declined the item.”
  You can request a redelivery for purchases both in-world and on the Marketplace. Visit our main store and click on the redelivery board (note: gacha and no-copy items cannot be redelivered). Open the webpage, find your item, and click it to initiate a redelivery.

• “I want to buy something, but your vendors refund me every time I try to pay.”
  Our scripted vendors only allow one purchase per avatar to avoid issues like money loss or duplicate purchases. If you need a redelivery, just click on one of the "Redelivery" panels in-store.

• “I’ve purchased your items twice. Please refund me!”
  As mentioned, our scripted vendors prevent duplicate purchases. Please check your transaction history before contacting us.

• “I want to gift something to a friend, but your items are no-transfer.”
  Right-click the vendor and select "Touch." A menu will pop up with a "Gift" option.

• “I’d like to offer a gift card to someone.”
  Unfortunately, we can’t offer gift cards. They would only work for either Druunah’s or Damian’s items, not both.

• “Can you change the item permissions?”
  Permissions for items will remain as they are for current releases. If there’s an issue with the listed permissions and the item you received, let us know, and we’ll fix it.
  For gacha collections, rares, or ultra-rares, you can contact us to trade for No-Transfer/Copy versions (note: No Mod will remain the default).

• “I want a specific color/item, but it’s only sold in a pack.”
  We won’t change pack offers. These choices are made for specific releases, such as exclusives or themed events, to respect those who purchased the original offers.

• “The texture HUD for the furniture doesn’t work.”
  Our furniture scripts are optimized to minimize lag and memory use. To activate the HUD:

  1. Wear the HUD and wait for it to load.

  2. Click the furniture (specific instructions are usually provided in the HUD or notecard).

  3. Follow the on-screen message and use the HUD to customize your item.

• “I want to delete scripts, but the items are no-mod.”
  Most items include a "Delete Script" option, accessible via the HUD or menu. If you encounter issues, contact us for assistance.

S T O R E / C O N T A C T

• “Are you interested in renting a shop in my sim/RP-sim?”
  We’re sorry, but we focus exclusively on our main store and aren’t interested in rentals.

• “Can you participate in my event?”
  We’re honored by the invitations! Feel free to reach out. Please do not send invitations regarding Aisling, as we do not plan to create for it anymore.

• “I want to blog for you.”
  Thank you so much for your interest! We truly appreciate the love for our work. However, we’ve decided not to take on bloggers at the moment

• “Do you have an in-world group for the store?”
  We don’t have a VIP group, but you can stay updated on new releases by joining our subscriber board.

• “Do you take custom requests?”
  We’re sorry, but we don’t accept custom orders. However, you’re welcome to send us suggestions!

• “Can I buy full-perm versions of your items to resell?”
  We put great care into our original creations and will never sell full-perm versions. If you find full-perm copies of our items, they were likely copybotted and resold illegally.

• “I can’t find a specific release in your store!”
  Some items are exclusive to events (e.g., the Panum Boursinum table for our Store Anniversary). Retired/discontinued items, such as Qarth Lady Aqua Edition or EvilQueen Frames, Phryne are no longer available. If you do not see an item within the month after the end of the event, reach out, we may have forgotten to put it back.

G A C H A S

Due to SL’s gacha policy changes, some of our gacha sets are now available as copy/modify full packs.

• “I rezzed a no-copy item, and it disappeared!”
  If you try to rez a no-copy item in a restricted zone, it may appear to be lost. Log out and log back in to retrieve it.

• “I bought a gacha item from a third party, and it’s missing or broken. Refund me!”
  We cannot offer support for third-party purchases or trades. Please be cautious when buying items from resellers or yardsales.