Internship training

The Malaysian Embassy's visit to my hotel Me at the London Film Festival  The May Fair's entrance at Oxford Circus
My visit to Penhaligon's Square Meal  

1.    Company: The May Fair Hotel

Year: September 1, 2014 - December 19, 2014

Position: Sales

Description: Being in the admin sales department although hectic, is more tiring mentally rather than physically. As a sales intern, I learned whatever it is that I need to know about being a sales coordinator such as emailing clients, the use of telephones, communicating with other departments, closing sales, and the use of hotel software which are Click Travel, NEOS and MDM Warehouse. As an intern, this also means that certain company regulations are restricted as I am not a permanent staff so when it comes to risky work such as discussing corporate rates, I am only allowed to learn by joining my colleagues whenever the go out on a business lunch. Apart from that,  I am also allowed to attend various events that The May Fair host or take part in to get more exposure on how the hospitality industry works in London.

Related job skills: Multitasking, Outlook, Excel, Opera, MDM Warehouse, NEOS, boardroom meeting layout, hotel facts and numbers, project management, time management.


2.      Company: The Saujana Kuala Lumpur (TSKL)


Year: March 1, 2013 – March 23, 2013


Position: Receiving staff


Job Description: Being in the receiving department is not a department where we can take things for granted. When suppliers arrive, we have to check at least twice the invoice given by the supplier with the Purchase Order made by the hotel. This is to prevent suppliers from smuggling in supplies without the hotel knowing, or bringing in supplies that the hotel does not require. Measuring should also be done again so that there will not be an overly excess item that would make the company pay more. The invoice received should then be attached with the Purchase order and calculations should be made to tally the difference between agreements before keying in the system. After the next day, a report should be made regarding the previous day’s transactions.


Related job skills: supplier knowledge, receiving and measuring supplies, posting and multitasking.



3.      Company: The restaurant


Year: February 4, 2013 – February 28, 2013

Position: Waiter


Job description: Being in a Fine Dining Restaurant of a Luxury Hotel, details are of utmost importance. The restaurant does not only sell food, but the personalized service brought about by the staff as well. Therefore being a waiter here is no small feat. We need to be fast and vigilant as a waiter does not only handle the restaurant, but also the poolside, the Club Lounge, room service, and the three Boardrooms of The Club Saujana Resort as well. The Restaurant also has different set-ups for breakfast, lunch and dinner. Multitasking skills, having a good memory and having a good night’s rest is a must before coming to work.


Related job skills: Handling wine display, bar duties, Pantry duties (making beverages such as coffee and juices, polishing glassware, cutlery, and crockery), room service, POS system, fine dining table setting, serving guests, and boardroom layout knowledge.



4.      Company: The Club Saujana Resort (TCSR)


Year: January 2, 2013 – February 3, 2013


Positions: Guest Services Associate (GSA), Bellman, Concierge.


Job description: The Club Saujana Resort is a new boutique- based luxury hotel, contrary to The Saujana Kuala Lumpur located just beside it, which is a normal 5-Star hotel. It is a member of the Small Luxury Hotels of the world (SLH) and the prices here are more expensive to match with the more personalized service given, the great location and quality facilities around it to give the most memorable experience to the guests. Therefore working here requires more discipline and skills, perseverance, and dedication to wow the guests from the moment they check-in, to the day they depart. Remembering the guest name is a must and instead of the usual check-in process where guests stand at the counter, here we have prepared the Club Lounge located next to the reception to let the guests sit down and enjoy our complimentary drink while we come to them for the check-in process.


Related job skills: Multitasking, Check-in and check-out process, teamwork with the front office team, general knowledge and recent happenings of the area, tourist attraction spots in the country, able to work at morning, afternoon, or overnight shift when required, and also ability to work long hours.