Emergency & Disaster Resources

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For individual emergencies call 911 and go to the nearest emergency room. Baylor, Parkland, and Children's Medical Center are the major (Level I) emergency facilities in Dallas. Other hospitals are listed in alphabetical order under Hospitals. The Dallas County Health Department is the lead agency in case of disaster or pandemic.

 

American Red Cross-Dallas

4800 Harry Hines Blvd, Dallas 75235

214 678 4800

Hours: 24 hours

Headquarter Monday-Friday: 8-6 pm

Resource Library: Monday 7:00-6:00, Tuesday-Thursday 7:00-8:00, Friday & Saturday 7:00-6:00

Languages: English, Spanish

How to Apply: Have to be in an immediate natural or man-made disaster (hurricane, flood, fire, etc.).  Call the number.  An Emergency Team will be called and sent to the area.

Cost of services: No cost

Website: www.redcross.org

Services: Shelter, food, health, and mental health services

 

Baylor University Medical Center Dallas-Emergency Department

660 N. Hall, Dallas 75246

214 820 0111 

Trauma Level: I

Website: www.baylorhealth.com or www.baylorhealth.com/locations/bumc/emergency.htm

 

Children’s Medical Center

1935 Motor Street, Dallas 75235

214 456 7000

Trauma Level: I

Website: www.childrens.com

 

Collin County Care Center, Inc/Samaritan Inn

1710 N. McDonald, McKinney 75069

972 562 7375

Hours: 24 hours

Walk-In 11:00-2:00

Languages: English, Spanish

How to Apply: Walk in between the hours of 11:00- 2:00 and speak to a case worker

Cost of Services: No cost

Website:  www.thesamaritaninn.org

Services: Shelter

 

Collin Intervention to Youth, Inc., CITY House

1947 Ave K, Suite 100, Plano 75074

972 424 4626

Hours: 24 hours

Languages: English, Spanish

How to Apply: Call 972 424 4626  (answered 24/7)

Cost of Services: No cost

Website: www.cityhouse.org

Services: Emergency shelter for teens, counseling, transitional living program

Hospitals

The hospitals listed below provide 24 hour medical services on a walk-in basis.  Cost of service varies depending on the medical care provided.  English and Spanish languages are usually available.  Please bear in mind the following information before you come to the Emergency Room:

  • Priority of care is based on the seriousness of the emergency or injury, NOT first-come first-serve basis
  • Typically, no more than 2 visitors may be allowed in treatment area
  • Children may or may not be allowed in the treatment area
  • Wait time and treatment may range from minutes to hours.  Books and toys should be brought to keep children occupied
  • If possible bring insurance information, medical records, a list of current medications, and any advance directives

 

The typical emergency room can provide services for things such as fractures, sprains, and illnesses.  Larger emergency departments may be able to treat more serious injuries depending on their facility.  However if injuries are too severe or extensive, such as a gunshot wound or multiple trauma, patients may be transferred to a designated trauma facility.  In such serious cases, patients may be brought to any emergency room where they are initially stabilized.  If that emergency room is unable to further treat the patient after stabilization, the emergency room will then send the patient over to a larger trauma center for treatment and care.  Such trauma facilities will have a special trauma level distinction listed below with Level I providing the most comprehensive care available.  A Level II trauma center is similar to a Level I but may not have the research aspect or a certain medical specialty readily available.  Please note that being designated a “trauma” facility is voluntary.  A hospital may still provide comprehensive care without the “trauma” designation.

 

Baylor University Medical Center Dallas-Emergency Department

660 N. Hall, Dallas 75246

214 820 0111 

Trauma Level: I

Website: www.baylorhealth.com or www.baylorhealth.com/locations/bumc/emergency.htm

 

Baylor Regional Medical Center at Irving

1901 N. MacArthur Blvd, Irving  75061

972 579 8100

Website: www.baylorhealth.com/locations/irving

 

Baylor Regional Medical Center at Plano

4700 Alliance Blvd, Plano  75093

469 814 2000

Website: www.baylorhealth.com/locations/plano

  

Charlton Methodist Hospital

3500 W. Wheatland Rd., Dallas 75237

Phone: 214 947 7777

Website: www.methodisthealthsystem.org or www.methodisthealthsystem.org/body.cfm?id=13&oTopID=0

 

Children’s Medical Center

1935 Motor Street, Dallas 75235

214 456 7000

Trauma Level: I

Website: www.childrens.com

 

Doctors Hospital of Dallas

Address: 9330 Poppy Drive #205 West, Dallas  75218

Phone: 214 324 6100

Website: www.doctorshospitaldallas.com

 

Medical City-Dallas

7777 Forest Lane, Dallas  75230

972 566 7000

Website: www.medicalcityhospital.com

 

Methodist Medical Center-Dallas

1441 N. Beckley, Dallas 75203

214 947 8181

Trauma Level: II

Website: www.methodisthealthsystem.org or www.methodisthealthsystem.org/body.cfm?id=12&oTopID=0

 

Parkland Health & Hospital System

5201 Harry Hines Blvd., Dallas  75235

214 590 8000

Trauma Level: I

Website: www.parklandhospital.com

 

Presbyterian Hospital of Dallas

8200 Walnut Hill Lane, Dallas  75231

214 345 7886

Website: www.texashealth.org or www.texashealth.org/hospitals/default.asp?enorgid=FD16313ECC5746F587B853622D072D1F&level=1&id=C27C36F26AD54D71ADDE8DBD1B22570E

 

Presbyterian Hospital of Plano

6200 West Parker Road, Plano  75093

972 981 8000

Trauma Level: II

Website: www.texashealth.org or www.texashealth.org/hospitals/default.asp?enorgid=D1BBAD6EA3D94CCD9B4E6353DB86A25C

 

Richardson Regional Medical Center

401 West Campbell Road, Richardson  75080

972 498 4777

Website: www.richardsonregional.com

 

St. Paul University Hospital

5909 Harry Hines Blvd, Dallas  75235

214 645 1153

Website: http://www8.utsouthwestern.edu/utsw/home/pc/stpaul/index.html

 

(End hospital listings)

Jewish Family Service

5402 Arapaho, Dallas 75248

214 720 4473

Hours: M-W 8:30-8:00, Thursday 8:30-6:00, Friday 8:00-5:00

Languages: English, Russian, Farsi

How to Apply: By appointment only.  Call for appointment.

Cost of Services: Depend on services

Website: www.jfsdallas.org

Services: Counseling Services, Services for Children and Teens, Career and Employment Services, Services for the Elderly, Family Violence Intervention and Counseling, Support Groups, Emergency Food and Assistance, Household Services, Refugee Resettlement, Workshops and Seminars, Adoption Services

 

Jonathan’s Place/Kid Net Foundation

4707 Gaston Avenue, Dallas 75246

214 827 9595

Hours: Monday-Friday 8:00-5:00

Languages: English, Spanish

How to Apply: Only accept a child through Child Protective Services (CPS).  A child must go through CPS first.

Cost of Services: Paid by CPS

Website: www.jpkids.org

Services: Emergency shelter for abused, abandoned, and neglected children, newborn to 17 years old.  They provide food, clothing, and education as well as medical, dental, and psychological health services.

 

Parkland Health & Hospital System

5201 Harry Hines Blvd., Dallas  75235

214 590 8000

Trauma Level: I

Website: www.parklandhospital.com

 

Promise House

224 W. Page, Dallas 75208

214 941 8578

Hours: 24 hours

Languages: English, Spanish

How to Apply: Appointments or walk-in but the youth must be signed in by a legal guardian.  Runaway youths may speak to the Street Outreach Coordinator who will get in contact with the runaway’s legal guardian for admission.  Youth may also go through Child Protective Service.

Cost of Services: No cost shelter

Website: www.promisehouse.org

Services: Emergency Youth Shelter for kids in crisis (drugs, alcohol, skipping school, hanging out with the wrong crowd, etc.).  Referrals are available for other programs (transitional living services, alternative day school, drug/alcohol education and prevention, teen parenting services, and counseling).

 

Senior Adult Services for Addison, Carrollton, Coppell, and Farmers Branch

The Gravley Center, 111 West Beltline #110, Carrollton 75006

972 242 4464

Hours: Monday-Friday 8:00-5:00, closed for lunch 12:00-1:00

Languages: English, Spanish, Vietnamese

How to Apply: Call the number to set up an intake process through a case manager.  A home or office visit will then be scheduled.

Cost of Services: Depends on services and financial need.  Meal delivery, home repairs (guard rails, safety bars, etc.) and transportation (medical appointment, hair appointment, shopping) is based on a sliding scale.  A 30 day medical equipment loan program-free of charge.

Website: www.senioradultservices.org

Services: Assist senior citizens to improve quality of life and independence.  They will work with local social services to provide basic needs.  Programs include meal delivery, home repair, and transportation.  Services provided for those > 60 years old or <60 years old with a disability.

Services apply to Addison, Carrollton, Coppell, and Farmers Branch but will work with clients if they are outside of the immediate area,

 

Texas Health & Human Service Commission

1545 W. Mockingbird Ste. 2000 Dallas 75235 (Best to call 2-1-1 for nearest location)

214 638 7575   (Best to call 2-1-1 find Benefit Office closest to you)

            For life-threatening emergencies, call 9-1-1.

Hours: Monday – Friday 8:00 – 8:00 PM

Languages: English, Spanish

How to Apply: Application can be completed on-line through the website or in-person at the nearest Benefit office (call 2-1-1 for nearest office)

Cost of Services: Depend on service

Website: www.hhsc.state.tx.us    or    www.yourtexasbenefits.com

Services: Medicaid, Children’s Health Insurance Program, Temporary Assistance for Needy Family, Family Violence Program, Refugee Resettlement Program, Disaster Assistance, Food Stamp, Special Nutrition Program,

Rockwall County Helping Hands

950 Williams St, Dallas, TX; (Hwy 66) Building ‘A’ located in a pink 3 building complex

972-771-HELP ext. 204#; ask for Melody

Hours: Monday-Friday 10:00am-12:00pm, 1:00pm-4:00pm

How to apply: Call the number or walk-in; no appointment is necessary, but there is an application process.

Cost of services: Financial assistance is available for residents of Rockwall County

Website: http://www.rockwallhelpinghands.com/

Services: If you are a victim of a house fire, need help with a utility bill or rent payment, need to see a doctor or fill a prescription or are stranded in Rockwall and need aid to get home.

 

Salvation Army

5302 Harry Hines Blvd, Dallas, TX 75235

214-424-7000 or 214-424-7005

Hours: Monday-Friday 8:00am-4:00pm

Languages: English, Spanish

How to apply: Call, or walk-in

Cost of services: No cost

Website: www.salvationarmy.org

Services: Post fire, flood, and other disaster assistance 

 

Salvation Army Plano Corps

3528 E. 14th St., Plano, TX 75074

972-423-8254

Hours: Monday-Friday 9:00am-12:00pm, 1:00pm-5:00pm

Languages: English, Spanish

How to apply: Call and ask for Valeria

Cost of services: No cost

Website: www.salvationarmy.org

 

Texas Baptist Men-Disaster Relief

214-828-5100