ITIL Knowledge Library
 

 

Link to ITIL Home

ITIL Official Site

 

The IT Infrastructure Library Foundation series contains:

- Introduction to ITIL
- IT Infrastructure Library
- IT Service Management Concepts
- Service Desk Support
- Incident Management
- Problem Management
- Change Management
- Release Management (free video!)
- Configuration Management
- SLA Management
- IT Services Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management


All trademarks and copyrights are the property of their respective holders.

 

ITIL Nuggets (CBT)

  • 1- Introduction to ITIL

(Download) 1-IntroductiontoITIL.wmv

  • 2- IT Infrastructure Library

(Download) 2-ITInfrastructureLibrary.wmv

  • 3- IT Service Management Concepts

(Link) http://www.4shared.com/file/95620602/5a971b1a/3_-_IT_Service_Management_Concepts.html

  • 4- Service Desk Support

(Link) http://www.4shared.com/file/95621680/c4fc975b/4_-_Service_Desk_Support.html

  • 5- Incident Management

 (Dowload) http://www.4shared.com/file/113606849/de4d3e89/5_-_Incident_Management.html

  • 6- Problem Management

(Download) ITProblemManagement.rar

  • 7- Change Management

(Download) ChangeManagement.zip

  • 8- Release Management

(Link) http://www.4shared.com/file/97383108/205ad354/8_-_Release_Management.html

  • 9- Configuration Management

(Link) http://www.4shared.com/file/90275192/b88da425/9_-_Configuration_Management.html?s=1

  • 10- SLA Management

(Download) 10-SLAManagement.wmv

  • 11- IT Services Financial Management

(Link) http://www.4shared.com/file/95776045/82c53406/11_-_IT_Services_Financial_Management.html?s=1

  • 12- Capacity Management

(Link) http://www.4shared.com/file/97901966/a449a841/12_-_Capacity_Management.html?s=1

  • 13- Availability Management

(Link) http://dc100.4shared.com/download/63087550/7066d4b9/13_-_Availability_Management.wmv?tsid=20090615-064651-917f01c0

  • 14- IT Service Continuity Management

(Link) http://www.4shared.com/file/97904007/bd1bf4ec/14_-_IT_Service_Continuity_Management.html

  • 15- IT Security Management

 (Link) http://www.4shared.com/file/63087923/af34eaa0/15_-_IT_Security_Management.html

 

ITIL Dowloadable Materials

Video & Modules

(Link) http://www.mininova.org/det/2377734

 

 

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