If you have contacted site support recently, you would have realised that the HCT.INC support team did not reply to you as soon as possible. That is because we do not have as many working employees as before. Therefore, our remaining employees have to work hard to keep the site running. Due to the increased workload, we have to read our emails slowly, as we reply to all of them. We hope you understand and we sincerely apologise for the inconvenience caused. --- HCT.INC Support