Staff sets the tone and provides front line interaction with your customers.  With a firm understanding of your policies and procedures and an approachable and friendly demeanor, your staff will provide positive customer service experiences.  Recognizing outstanding behavior will inspire all of the library staff to be stars.  It is the responsibility of leaders and managers to hire and positively reinforce great employees.  Our TOP 10 BEST PRACTICES FOR STAFFING will ensure that your employees are the number one resource at your library.

Subpages (2): Resources Top 10