Communication

Communication the essence of our existence takes many forms in customer service: talking, listening, body language, wording used in signs and websites, jargon, volume, demeanor, empathy, clarity, and many others.  Its components are key ingredients for providing a positive customer service experience.  The first point of contact with customers sets the tone for the overall experience.  Follow our TOP 1O BEST PRACTICES FOR COMMUNICATION to ensure that communication is creating the right “dialogue” for your library.

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