Calendar Legend

Opening (One-Time Opening)

• Automatically populates every Sunday night, for 3 weeks out

• Automatically populates when a scheduled client cancels their appointment

• ONLY current/established clients are able to reschedule into these slots via their patient portal

• NOT for new clients

• Can be deleted manually if you do not wish for it to be available

Recurring Slot (Open)

• ONLY new clients are able to schedule into these weekly slots

• New clients can book online via the Sensible Care website

• Does not automatically populate- you need to manually add slots when clients discharge, graduate, etc.

Recurring Slot (Pending)

• Kaiser client invited to Sensible Care patient portal and awaiting their account completion

OR

• New client scheduling via Sensible Care website and awaiting their account completion

Blocked Time

• Prevents openings from generating on your calendar each week

• DOES NOT BLOCK when overlapped with a slot, scheduled appointment, etc.

Scheduled (Kaiser Client)

• Client with Kaiser insurance is scheduled successfully

Scheduled (Other Payor Client)

• Client with any insurance other than Kaiser or Tricare is scheduled successfully

Scheduled (Tricare Client)

• Client with Tricare insurance is scheduled successfully

Cancelled

• The client or the provider cancelled the appointment

No-Show

• The client did not show up for session

OR

• The client cancelled within 24 hours

OR

• The client showed up 15+ minutes late and session was unable to be held