TPI Information You Should Know:

• Lucet sends out the TPI automatically 15 minutes before the initial intake is scheduled. 

• Sensible Care sends a text message to the client 10 minutes before their follow up sessions 

"Hi "CLIENT", your video appointment with "PROVIDER" starts at XX:XX AM PDT. Please go to https://polestarapp.com/welcome?tag=epsensiblecare&survey_definition=tpi and complete your TPI form prior to the appointment. You can join the session by logging in at https://app.sensiblecare.com"

Make sure your clients have opted into receiving text messages or they will not receive the reminder texts.

• TPI must be completed within same week of appointment. 

  • Before the appointment is encouraged, and before intake is required. 

• You should review the TPI prior to (or at the start of) session with a client

• Kaiser tracks TPI completion based on billed session and completed TPI. 

  • Example: Morgan conducts TPI with 3 different clients and bills for 5 different Kaiser sessions TPI completion is 60% for the week. 

• Kaiser sends monthly TPI completion percentage to Kaiser Program Manager.

  • If you have a TPI completion score of 70% or lower you will receive a message from Kaiser program manager with your score and current Kaiser client list.