Lucet Questions
Embedded Files
How do I add a client to my patient list on Lucet?
How do I add a client to my patient list on Lucet?
You will manually send out the TPI. You will go to patient file in SC 2.0, select billing tab, copy MRN (note: copy the number after 0’s if applicable). Go to Lucet homepage, select “Add Assessment” use MRN to manually send out TPI.
What do I do if I am not on the list of providers for Lucet?
What do I do if I am not on the list of providers for Lucet?
Fill out https://knowledge.lucethealth.com/s/contact-us in order to be added to our group.
What if I hid a patient who wants to see me again?
What if I hid a patient who wants to see me again?
Fill out https://knowledge.lucethealth.com/s/contact-us and inform them that you need access to the client file again. Please include MRN.
What if I accidentally completed a Lucet Evaluation in the wrong patient file?
What if I accidentally completed a Lucet Evaluation in the wrong patient file?
Contact Lucet immediately through https://knowledge.lucethealth.com/s/contact-us and create a ticket for Compliance/QA Officer with Kaiser Program Manager for their awareness.
How do I document a client I never saw on Lucet?
How do I document a client I never saw on Lucet?
Complete freeform note in patient file and indicate reasons for not seeing client.
When can I hide a patient from my patient list?
When can I hide a patient from my patient list?
You can hide your patient as soon as you have completed necessary discharge paperwork.
How often should I check my Lucet?
How often should I check my Lucet?
You should check your Lucet every day that you see clients.
What if my client's phone number or email is incorrect in Lucet?
What if my client's phone number or email is incorrect in Lucet?
Although we cannot change the number or email, you can edit the phone number or email that the TPI is sent to.
Why don't I put my follow up appointments in Lucet?
Why don't I put my follow up appointments in Lucet?
Lucet is an intake calendar, and all follow ups are scheduled through Sensible Care 2.0 when they create a patient portal. If you also schedule in Lucet a client will likely not cancel on both platforms when needed, they will receive notifications from SC and Lucet regarding appointments, and can sometimes attempt to log in via Lucet video instead of SC portal.
When can I remove my availability on Lucet for PTO or holidays?
When can I remove my availability on Lucet for PTO or holidays?
Your availability should not be listed more than 3 weeks at a time, but if you have unexpected sick leave or upcoming PTO remove the availability as soon as you are aware.
Page updated
Report abuse