Supported Browser Workflows

Supported Browser Workflow for Evergreen

Purpose

This policy defines the supported browsers and workflows for accessing the Evergreen ILS and clarifies the division of responsibility between SELCO and member libraries. Its goal is to ensure reliable system behavior, consistent support, and clear expectations when browser-related issues arise.

Scope

This policy applies to all member libraries accessing Evergreen through a web browser on SELCO installed or supported PCs or locally managed workstations.

Supported Browsers and Workflows

Evergreen is a web-based application and can function correctly in modern browsers when used in supported ways. The supported browser depends on how the workstation is used, particularly whether staff switch browser profiles during the day.

Workstations Without Browser Profile Switching

If staff do not switch browser profiles on a workstation:

• A single browser profile is used consistently

• Evergreen may be used in Mozilla Firefox or Google Chrome

• Local Evergreen settings, including workstation-level settings such as print configuration and templates, are expected to persist normally

In this scenario, either browser is considered supported.

Workstations With Browser Profile Switching

If staff do switch browser profiles on a workstation (for example, signing in and out of Chrome profiles to check email or access other services):

• A separate, dedicated browser must be used for Evergreen

• That browser must use one consistent profile that is not switched during the day

The supported workflow in this scenario is:

• One browser (typically, but not required to be, Google Chrome) used for:

  • Email

  • General web browsing

  • Staff work outside of Evergreen

• A second, dedicated browser (typically Mozilla Firefox) used only for Evergreen, with:

  • No browser profile switching

  • No use for general web browsing or email

Following this workflow ensures stable Evergreen functionality and that persistent local workstation settings—including printer settings, templates, and other locally stored configurations—are retained.

Browser Profiles and Local Settings

Evergreen stores certain workstation-level settings (such as print configuration and templates) in the browser’s local site data.

Modern browsers intentionally isolate local data by:

• Browser profile

• User login

• Private/incognito sessions

As a result:

• Switching browser profiles causes Evergreen’s local settings to be unavailable

• Print and workstation settings will not persist across profile changes

This behavior is expected browser behavior and is not a defect in Evergreen. It is controlled by the browser vendor and cannot be altered by SELCO, Equinox, or Evergreen.

Unsupported Configurations

SELCO does not provide ongoing troubleshooting or remediation for issues caused by:

• Switching browser profiles in the same browser used for Evergreen

• Using Evergreen across multiple browser profiles on a shared workstation

• Clearing browser cache, cookies, or site data as part of normal workstation use

• Browser extensions, security software, or local OS user profiles

• Issues isolated to a single workstation

• Issues that do not occur in a clean or private/incognito session

When these conditions are present and Evergreen functions correctly elsewhere, the issue is considered local to the workstation and outside the scope of ILS support.

Common Misunderstandings

• Losing locally stored settings (including printer settings) when switching profiles in a browser is expected behavior, not a system defect.

• SELCO will not reconfigure individual workstations beyond supported guidance.

• Persistent workstation settings are maintained only when following the supported browser and workflow guidance.

• Using unsupported workflows may cause settings to be lost and is outside SELCO support.

Help Desk Responsibilities

SELCO will:

• Support Evergreen functionality and availability

• Verify whether an issue is system-wide or local

• Provide guidance for supported browsers and workflows

• Assist with initial setup of a supported configuration

SELCO will not:

• Reconfigure individual workstations beyond supported guidance

• Modify browser behavior controlled by third-party vendors

• Provide repeated troubleshooting for known, documented browser limitations

Member Library Responsibilities

Member libraries are responsible for:

• Selecting workflows that align with supported browser behavior

• Following supported browser and workflow guidance

• Providing local IT or vendor support for workstation-level issues

• Accepting the operational impact of unsupported workflows

Issue Resolution and Ticket Handling

When an issue is identified as a known browser limitation:

• The root cause will be documented in the support ticket

• A supported workflow will be identified

• The ticket may be closed once the limitation and supported options are explained

Continued use of an unsupported workflow does not constitute an Evergreen defect.

Questions or Assistance

SELCO staff are available to:

• Help libraries transition to supported workflows

• Assist with setup of a dedicated Evergreen browser

• Provide clarification on this policy

This policy is intended to promote clarity, consistency, and effective support across all member libraries.

Version: 1.0 – Effective Date: February 2026 – Issued by: SELCO – Next Review: February 2027