Important New Updates
A quick update has been received concerning the offline process. sales agents in CC and branches must keep the customer on the phone in order to collect tabby payment. The reason for this is that there is a possibility of failure, and in the event of a failure, the same Sales agent can assist the customer on the spot. Rather than the customer calling back to our Customer Service department and not getting through to the same representative
Important New Updates:
For flights, the Tabby fee rule will continue at 3%, merging with the existing flight service fee, agents are required not to communicate the Tabby processing fee and should term it as the Almosafer Processing fee.
On Unify, the Tabby processing fee will remain visible as a separate line item to the agent; however, customers will not be able to see it, including the invoice. Service fees are merged into a single line item.
For flights & all Non-air products (hotels, activities, chalets, packages, and others) , Sales teams in the Call center and branches can combine tabby with other payments. also, discounts or rewards from loyalty programs can be applied, as Tabby and loyalty programs can be combined as a payment method.
Tabby fees are refundable except for certain exceptions that are explained in the training materials.
In case we have "Air or Non-Air Booking" more than 5000 SAR, we can pay 5000 SAR with tabby and the remaining amount can paid with another payment method.
Tabby has increased the payment limit for both SAR and AED from 5,000 to 8,000.
Note: Tabby and Tamara increased BNPL fee from 2.5% to 3%.
The tabby payment method has been successfully launched for "Qatar & Bahrain"
The Tabby fee is fully refundable after all deductions.