Situation: HPE GreenLake Private Cloud comprised of fragmented products, information silos and inconsistent workflows, navigation, and mental models across OpsRamp, Morpheus, Zerto and GreenLake Cloud Platform plus field engineers struggled to tell a compelling cohesive story.
Task: Develop a unified customer-centric, integrated experience for Provisioning and Troubleshooting and lay the foundation for cross-product and AI-assisted workflows.
Actions: Led a cross-BU UX strategy grounded in real customer needs, developed personas, deep competitor analysis, product assessments, and design thinking workshops with senior leadership across diverse teams into shared flows, prototypes, and demos.
Results: Delivered a cohesive Private Cloud experience vision that aligned teams, simplified customer journeys, and equipped field engineers with a compelling, end-to-end GreenLake story.