Chapter 7 PowerPoint

Define these Technical Terms using the textbook:

1. component location chart

2. diagnostic chart

3. flat-rate manual

4. flat-rate time

5. service information

6. technical (service) bulletin

7. vehicle identification number (VIN)

8. workorder (repair order)

Answer these discussion questions using the textbook:

1. Describe one advantage of an online service information program.

Read the chapter summary below:

■ Service information provides detailed information on how to repair a vehicle. It may include step-by-step procedures, specifications, diagrams, part illustrations, and other data for each model of vehicle.

■ Computer-based service information is data stored or retrieved using a personal computer.

■ Various types of service illustrations are used to supplement the written information in a service manual.

■ Diagrams are drawings used when working with electrical circuits, vacuum hoses, and hydraulic circuits.

■ Abbreviations are letters that stand for entire words.

■ A flat-rate manual is used to calculate how much labor to charge the customer for a repair.

■ The International Automotive Technicians Network (iATN) provides a platform for automotive technicians from around the globe to share service and repair information via the Internet.

■ Online service information programs are web-based data bases that contain service information on thousands of vehicles.

■ A work order, also called repair order or shop ticket, is a form used by technicians to record information about a vehicle that is being serviced.

■ The VIN is a number code that indicates engine type, transmission type, and other useful information.

■ After determining what repairs are needed, the technician must obtain the parts needed to make the repairs.