Review Questions: Answer the following questions using the information provided in this chapter.

1. Briefly explain why dependability is important to career success.

2. Why is it important to be able to work cooperatively with other technicians?

3. Why is leadership an important trait in a technician?

4. Name three crucial aspects of ethical workplace behavior.

5. What issues should be taken into consideration when communicating with customers from different cultures?

6. Explain three ways in which you can be paid as an engine technician.

7. This would be used to determine how long a specific repair should take.

(A) Service manual.

(B) Service bulletin.

(C) Commission manual.

(D) Flat-rate manual.

8. A(n) _____ shop performs one type of work.

9. What information should be contained in a résumé?

10. What is the purpose of an interview?