Student Device Support
Technology Services Helpdesk
Have you tried turning the device off and on again? Not just shutting the lid but actually powering it down?
On a Chromebook: Look along the right edge of the keyboard along the side to find the power button, press and hold to turn off.
Still not working? Please call 815-966-3112.
PHONE SUPPORT HOURS:
The Technology Services Help Desk is open Monday-Friday between the hours of 7:00 AM and 4:30 PM.
Need Password Support?
EC-5th grade students will need to contact their teacher for a password reset.
How to access student email
Go to Outlook.com or choose the Outlook app in Classlink
Click Sign in
Student's email address is
StudentID#@students.rps205.com
Chromebook Support
Using a Chromebook
Most Chromebook issues can be resolved by restarting your Chromebook.
Try shutting down your Chromebook by holding down the power button for 30 seconds.
Turn it back on, and log in.
Make sure you’re going through Classlink for access to all applications.
Chromebook take home guide in English
Chromebook take home guide in Spanish
Chromebook take home guide in Arabic
