PLANNING DOMAIN

Knowledge of principles of effective listening (e.g., reflective listening and paraphrasing).

Knowledge of effective facilitation skills.

Knowledge of human relations techniques to promote a productive, effective, and respectful working environment.

Knowledge of principles of public speaking.

Using active, respectful listening techniques to facilitate communication and negotiate effectively with people listening to and communicating with each other.

Resolving conflicts among organizations and with all appropriate parties, and identifying when conflict resolution can be used and when it cannot.

Encouraging creativity and facilitating solving problems in groups. Ensuring outcome-based meetings and keeping groups on track and on time.

Using praise and recognition to encourage people and reinforce commitment to the organization’s planning and program goals.

Ability to assess a situation or issue and identify key elements, and encourage others to move forward toward a specific goal, while maintaining a credible process.

Ability to lead a discussion to reach a mutually satisfactory conclusion, which often involves compromise that is acceptable to all parties, including the ability to work across significant differences and through conflict to achieve consensus.

Ability to influence others and persuasively present thoughts and ideas.

Ability to clearly express information to individuals or groups, taking into account the audience and the nature of the information (e.g., technical or controversial).