PRICES AND OPTIONS SUBJECT TO CHANGE WITHOUT PRIOR NOTICE
Capacity for 14 people maximum
Capacity for 6 people maximum
ONE WAY PRIVATE
Van (1 to 6 people) $165.00usd
Sprinter (1 to 14 people) $260.00usd
After contacting our staff at the welcome area, they'll call your unit to approach the boarding area. Once you are onboard, the unit will depart heading to Hard Rock hotel Riviera Maya directly.
*It is recommended to book 48 hours in advance of the service.
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The ground transportation service applicable when traveling with pets is only in private transportation. In the event that a shared transfer is included in your reservation, the passenger must contact the On Tour offices 48 hours in advance to find out the special rates and apply for a private transport.
Acceptance conditions
Cats and dogs are allowed as pets in vehicles
The maximum number of pets per vehicle is 2 and must not exceed the maximum capacity of 7 passengers per vehicle.
The maximum weight allowed for pets is 22 Kg / 50 pounds. Pets must be at least 8 weeks old.
Pets must be in perfect health and hygiene and must not be under veterinary treatment.
Females with lactating calves and unweaned animals will not be accepted.
Baggage allowance per pet
The pet is allowed a baggage of no more than 9 kilograms and a carrier with the following dimensions:
Width x Length x Height: 60x40x39 centimeters.
Carriers that exceed the specified dimensions will be considered as excess baggage and will have a cost additional $20 USD which will be charged to the room.
Obligations
When boarding the vehicle, the pet must be in its carrier at all times. It is forbidden for it to be outside the carrier, in case of non-compliance with the regulations, it will be a fine of $50 USD for cleaning the vehicle.
Any damage or injury caused by the pet to the vehicle will be the responsibility of the owner who has the obligation to cover the expenses or repair the resulting damages.
It is the passenger's responsibility to cover the cleaning costs of the vehicles in case the pet fulfills its needs within the transportation.
The consumption of food and hydration of the pet is restricted inside the vehicles.