There are several options for training on the various products hosted and supported by RE Data Systems.

These options include:

• On-site one on one sessions

• On-site classrooms for large groups

• Remote sessions via the Internet (using Microsoft Teams or Google Meet)

• Desktop shadowing of the user’s desktop with step by step instructions

The most important feature of the Training provided by RE Data Systems is the INSTRUCTOR. In this case, the RE Data Systems instructor has 16 years of experience with the full line of MRI Software. This includes every phase of using the software from the initial set up and installation through the daily use of every module.

RE Data Systems has established a series of “valued added services” and products that greatly enhance the usability of their software products. These are custom written independent applications that exist only in the hosting environment of RE Data Systems. All of them are designed for the Internet and link directly into their accounting system.

The focal point of eServices is the portals for use by the residents or tenants. These portals were built so they immediately and seamlessly update all of the necessary tables inside the management company’s database. All users of the portals require an extensive log in and validation process to enter and use the portal.

The software engineering used in building the portals utilize very “open architecture". This allows RE Data to have its hosting clients PERSONALIZE the portal. This can include pictures of the property, names and contacts at the management office, logos and more.

eResidentPortal

This is a complete Web based application designed for use by residents of apartments and condominiums. It provides Internet based access to these people and allows them to do nearly 100% of their communication with the management office. By giving people this opportunity, it delivers several benefits to the management company including:

• Reduction of data entry of resident rent payments

• Improved accuracy of reporting

• Immediate accurate resident information

• Email notification of management personnel to key activities

• Reduction in delinquencies

• Use of technology to solve a business process for the management company

The presentation to the residents is done in a simple to follow and easy to use format. The portal makes the following functions available to residents:

Rent Payments – the payments can be made by the resident via the portal using ACH, Credit Cards and Electronic Checks. Payments are posted and receipts provided to the resident. Daily deposits are recorded automatically for the management company. Funds are deposited and routed automatically using the federal banking standards. Partial payment and prepayments are permitted at the manager’s discretion depending on the rules of the property. For ACH activity, RE Data offers clients an extremely low cost processing of these transactions or the client can use their bank if that works better for their company. For credit card payments, RE Data handles 100% of the processing and most clients pass the convenience fees on to the residents but the accounting for those transactions are all handled by RE Data Systems.

Service Requests – a resident can submit to the management company a request to have maintenance work done in their unit. All of the details concerning the work order are entered by the resident. The work order is automatically posted to the open work order file in their accounting system. An email is sent to all appropriate management personnel (including the maintenance department) as notification of the new service request. Residents can review the status of their existing work orders via the portal.

Master Resident Information – each resident is given a picture of their existing master information including phone numbers, place of employment, other residents living in the unit and more. The resident is able to update “non-critical” fields with current information.

eTenantPortal

This portal is for use by Commercial tenants in office buildings and shopping centers. It has all of the same features as those already included in the eResident portal. In addition to those features, the eTenant Portal includes:

Sales Figures – there is a screen where retail tenants can submit their sales figures online.

Suite Availability – this is a list of other spaces within the same property that are available for lease and it shows their market rate per square foot. This enhances the renewal process for existing commercial tenants. Clients will use this to improve tenant retention.

eLeasingPortal

eLeasingPortal provides an Internet web location where prospective residents can do research on possible units to rent. The information is provided from the database kept by the client in their accounting system. The details about each unit are provided including floor plans.

Preleasing– this is a series of programs giving the prospect a place to enter basic information and initiate their own credit check processing. This feature includes filling out guest card information and paying an application fee and / or unit reservation fee.

Electronic Lease Signature– it is expected that eventually electronic signatures and other operations will become a part of this on-line portal. At this time, the prospective resident is able to complete all of the procedures with the exception of the signing and final execution of the lease.