CHROMEBOOK TROUBLESHOOTING TIPS

Many Chromebook issues are resolved by restarting the device.

1. Restart the Chromebook

• 1. Sign out of your account, lower right bottom of the screen (the Shelf).

  2. Then look for the power symbol along the bottom left of the shelf to shutdown.

  3. Turn the Chromebook back on - Hold down the power button on the keyboard.

2. Delete all browsing history (clears cache and cookies - great for fixing errors with websites and programs)

1. Click the Chrome menu on the browser toolbar.

2. Select Tools.

3. Select Clear browsing data.

4. In the dialog that appears, select the checkboxes for the types of information that you want to remove. (do all)

5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.

6. Click Clear browsing data.

3. If someone has changed the keyboard settings.

1. Click SHIFT-ALT to set it back to US keyboard. Check to make sure the language wasn't changed:

2. https://support.google.com/chromebook/answer/1059490?hl=en

4. If the image on the home screen is rotated:

1. Ctrl-shift-reload/refresh will rotate the entire screen by 90 degrees each time it is pressed.

5. No sound on headphones

1. Make sure headphones are plugged in properly and there is no dirt in the plug

2. Make sure the mute button isn't pushed

3. Clear the cache and then reboot

4. https://support.google.com/chromebook/answer/183083?hl=en

6. Other Chromebook Troubleshooting Tips

1. Google Help Center- Support for Chromebooks

7. Contact Your Child's School or Technology Support