Respect

“It is much more valuable to look for the strength in others. You can gain nothing by criticizing their imperfections.”

― Daisaku Ikeda

2.1 What is respect?

Respect is an attitude that recognizes the value of people. Treating others as you would like to be treated is certainly a part of respect, but the essence boils down to viewing and treating others as valuable.

2.2 The benefits of being respectful

We want to respect people because it helps us to:

  1. Create a culture of harmony. By respecting each other, we all become the recipient of the same respectful attitude.
  2. Build the foundation of customer love. As Seth Godin points out, “it's nice when someone loves your brand, but we don't get to love without respect, first.”
  3. Build the foundation of effective communication. Having respect for each other is the starting point of effective communication. Author and motivational speaker Zig Ziglar elaborates on this by explaining that "in many ways, effective communication begins with mutual respect, communication that inspires, encourages others to do their best." In order to communicate effectively with each other, we should realize (and hopefully appreciate) that we're all different and interpret the world around us differently.

2.3 Tips on being respectful

  1. Recognize everyone is valuable. We value our leaders, team, clients, and community. We do this by honoring each other's contributions, respecting each other's time, celebrating the wins together, and recognizing people's qualities as well as their limitations.
  2. Be aware that respect & honesty can be a double-edged sword. Respect is a value that is also closely related to honesty, which is a double-edged sword if we don't use it wisely. This is because we can be honest with someone but at the same time damage the relationship if there is no respect in how we communicate our thoughts or how we listen (e.g. when we are listening with the intent to reply rather than to understand).