高品質ボイラー × 独自ノウハウで 日系製造業を熱くサポート
貫流ボイラーの輸入販売、設置、メンテナンスを手がける「フェニックステックジャパン」。同業界での経験豊富な大野裕史社長と技術者の吉岡聡一GMの下で、迅速かつきめ細やかな日本流のサービスを提供する。設立のきっかけは、大野氏が会社員時代に目の当たりにしたボイラーメーカーと代理店の問題山積の状況だったという。「工場のラインを止めないことが、我々の至上命題。メンテナンスが必要とあれば、どこよりも早く現場に駆けつけます」（大野社長）。大手メーカーがさじを投げる複雑な修理も請け負い、緊急要請があれば昼夜問わず対応するなど、真摯なサービス体制に顧客からの信頼も厚い。 さらに同社では、低燃費かつ長寿命を誇るサムソリューション製ボイラーの販売も行う。配管の工夫ひとつで運転効率は大きく変化すると言い、長年の経験に裏打ちされた同社のノウハウでガス消費量を削減した例は多く、50%以上を節約した顧客もいるという。 今年１月には、会社設立５周年記念パーティーも開催。同社と取引のある日系大手製造業の関係者が列席し、大変な賑わいを見せた。今後の展開を尋ねると、「何よりもまず、お客様の満足度を高めることです。タイ国内はもちろん、近隣国進出のお話があれば労を惜しまずサポートします」と語気を強める大野社長。今、一番熱量を感じる会社だ。
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[1] 高所作業にも対応。クレーンを用いた据え付けの様子
[2] 業界を熟知する代表の大野社長は、かつて日系大手ボイラーメーカーの海外駐在員として勤務してきた経歴を持つ
[3] 商業施設内の足湯設営の実績も
[4] 新機種SEボイラー（左から２番目）を始めとした多彩なラインナップ
“PhoenixTech Japan” handles import, sale, installation, and maintenance of once-through boilers. Providing quick and detailed Japanese-style services under the experience of the industry, President Hirofumi Ohno and engineer GM Soichi Yoshioka. The reason for the company establishment was that President Ohno had witnessed many problems with boilermakers and agents during his company employee days. "It is our highest priority not to shut down the factory line. If people need maintenance, we will come to them earlier than anywhere else" (President Ohno). They are also engaged in complicated repairs which major manufacturers give up, and they respond to customers urgently if there is an urgent request which results in them gaining a strong trust from their customers.
The company also sells Sam Solution's low fuel consumption and long-life boilers. It is said that operating efficiency changes greatly with one device of piping, and there are many cases where they reduced gas consumption amount using the knowledge gained from their experience. As a result, some customers have even saved more than 50%.
In January this year, we also held a party for the company's 5th anniversary. A large Japanese-affiliated manufacturer was in attendance, and it was very busy. When asked what is going on in the future, "first of all, we need to improve customer satisfaction. Of course, if any of the customers have a plan of advancing into neighboring countries, we will support their efforts," said President Ohno. Now it is the company that feels the most heat.
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(1) High-level work supports. Installation using a crane
(2) President Ohno, who is familiar with the industry, has a history of serving as an overseas representative of a large Japanese manufacturer
(3) The results of the footbath setting in commercial facilities
(4) A diverse lineup including the new model SE boiler (second from the left)