I regret to inform you that Ron Law Central Heating Services Ltd is in the process of going into liquidation and has ceased trading.
For those of you who know us, Tracey, Ian and I are devastated by this decision to close the business which was started by Tracey and Ian’s father back in 1972 and both Tracey and I have been here since 1995. During this time, we have grown the business from 2 employees to 30 and the business has grown from strength to strength each year. Part of this growth was due to an insurance contract we won 5 years ago for AXA insurance.
On December 5th 2018, one of our engineers was injured whilst carrying out work on behalf of AXA and suffered a serious burn to his hand. I would also like to point out that this is the only reportable injury in our 46-year history. We notified Gas Safe and the HSE straight away and co-operated fully with their investigation. Within 48 hours of the incident, we were given the all clear, stating that this was a non-gas related injury and just an unfortunate accident.
Axa, on the other hand, decided to drag out their own investigation, which is still on-going to this day, despite us giving them all the evidence from our own investigation report, Gas Safe and the HSE. Despite carrying out over 25000 jobs for AXA, & won awards from them for our service, they decided to suspend us from all AXA work which equated to over 85% of all work we undertook. The suspension imposed upon us is totally disproportionate and unnecessary given the circumstances and history, and ultimately led to the closure of the business on 21/01/19, putting 30 people out of work. Tracey, Ian and I cannot put in to words how extremely disappointed we are with how AXA have conducted themselves in relation to this incident.
I would like to take this opportunity to express our sincere apologies for any inconvenience this has caused to our customers. We have started a new company called proHeatUK and we are in the process of writing to all customers currently on our Heating Protection Plan which we are pleased to continue providing cover for, but your direct debit will need to be changed to our new bank details. Full details will be sent out in the post over the next week or so, but in the meantime, please cancel your direct debit or standing order immediately (if you pay for your plan monthly).
Could I also express our gratitude to all of our loyal customers who have taken the time to call, email and write to us giving their continued support. Tracey and I have been overwhelmed by all the well wishes and offers of support. We are truly grateful and privileged to have such great customers, some of which have been with us since the early 1970's.
Should you need to call us out to a boiler issue, you can contact us by email to firstname.lastname@example.org, or you can call us on 0151 909 2034 if you need any assistance with your central heating.
Thanks again for your continued support, it really is appreciated.