LGSUHSD Technology

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Accessing Student Technology Accounts

Student Accounts - technology accounts have been created for all students. Several communications have been sent with instructions on how to access these accounts. Instructions are also below.

G Suite

Start by going to the District password change portal. Once you have enrolled on the site, you can reset your default Google and wifi password to a more secure one Complete instructions are located here.

Your G Suite student login name will be in the following format:

<First three letters of Last Name><First Name Initial><Last 4 digits of Student ID>@lgsstudent.org

For example: Diana Prince Student ID 123456 has the email address prid3456@lgsstudent.org

If your last name is three or fewer characters, use your entire last name.

You are responsible for any unauthorized use of your account. Passwords can be reset by using the Password Portal or visiting the tech office

Graduating students can use Google Take-out when they graduate from our district. District tech staff sends an email out every April with a timeline and instructions on how to save Google Drive contents, as well as any work in Turnitin (a separate system). Accounts will remain active through August 1. After that date, accounts, including email and drive will be disabled. Accounts will not be deleted overall for one year. Desperate students can contact techsupport@lgsuhsd.org to retrieve any information they need after August 1.

WIFI

Start by going to the District password change portal. Once you have enrolled on the site, you can reset your default wifi and Google password to a more secure one. The password portal changes both your wifi and your Google password. Complete instructions are located here.

Trouble joining your phone? Try this tutorial.

Your username for school wifi is the part of your email address BEFORE @lgsstudent.org

For example: Diana Prince Student ID 123456 has the wifi user name of prid3456

Students should connect to the lgswifi SSID on their cellphones/devices/laptops

Drop by Tech Services located in your school library if your personal device won't connect to LGSWifi.

Your wifi password expires once a year.

Aeries Access

Students: After you have successfully logged in to your District Gmail account, go to https://lgsuhsd.asp.aeries.net/student click the Forgot Password link and follow the prompts. Enter your District email address in the box and click Next. The system will send a reset password link to your District email. If you do not see the message in your inbox, check your spam folder. It may take up to an hour for the message to be delivered. Open the message and click the link to set a password.

Parents: You should have received a new account email when you enrolled your student. It most likely is in your spam or junk mail folder. If you do not see the new account email, go to https://lgsuhsd.asp.aeries.net/student , click the Forgot Password link and enter your email address in the form. The system will send you a reset password email. It may take up to an hour to be delivered - be sure to check your spam or junk mail folder. If you receive an error message indicating that your email address is not in the system, or would like an Aeries account to access your student’s information, please contact your school’s office for assistance.

Naviance

Initial access and passwords are assigned to freshmen when you meet with your counselors.

Trouble connecting to your Zoom Meetings?

Please try these three fixes:

  • If you get the pop-up that says it's an internal meeting. Leave the meeting. Then on the right of your Zoom app window, it says "Sign-in with Google" Click that link, enter your school email address and school password. Then go back to the meeting link and click it again.

  • If you are not on a Chromebook and you are using the web browser interface, you should scroll down to the bottom of the login window and use the Google Authentication choice to login using your school email address and password.

  • We recommend you download the desktop client or use the mobile app. The Zoom Web Portal does not allow access to restricted meetings which many teachers are using for extra security.

Tech Support for Students and Parents

If a parent or student needs more technical support, who can they contact? If parents and/or students need help with Canvas, they can click the help icon within Canvas and file a help ticket. The help ticket goes to the district’s Canvas administrator. For help with Google or other district technology resources, please email techsupport@lgsuhsd.org Our Technology Team responds to requests during school hours.

Device and Hardware Support

Do you need a Chromebook? Per public school policy, we are able to assist families for whom the purchase of this educational tool may pose a hardship. Students needing a district-issued Chromebook should complete this form.

Tech staff will contact you to set-up a pick-up time. Please fill out the Student Equipment Checkout, print out the completed document and bring it with you. A Chromebook and charger will be provided to you at the time of pick-up.

Do you have internet connectivity issues? The topography of our area and inconsistency in service providers is causing network issues for some households. The district is continuing to research ways to support these needs and we are continuing to gather information on how to best proceed.

While we cannot necessarily troubleshoot home networks, here is some additional information that may help:

Student Privacy

LGSUHSD APP Agreements Student privacy laws mitigate the need to have clarity on what APP's you can safely use in schools. APP's must follow acceptable use district guidelines in concert with LCAP and agreed Board adopted curriculum. Read about privacy with F3/CETPA/counties/schools Any online software, extension, or add-on used on District Chromebooks/Laptops/Devices by students must adhere to the CA student privacy agreement in order to be considered for use.

Please read our Google FAQ. & here's more information Google Education Apps, in AB 1584 Compliance, Data Privacy Guidebook, , Created by F3, CETPA "Pause Before You Post" video. Google+ is turned off for.

** What are G Suite for Education core services? The G Suite for Education (formerly called Google Apps for Education) core services are the heart of Google’s educational offering to schools. The core services are Gmail (including Inbox by Gmail), Calendar, Classroom, Contacts, Drive, Docs, Forms, Groups, Sheets, Sites, Slides, Talk/Hangouts and Vault. These services are provided under the G Suite agreement.

You can can use G Suite core services in compliance with COPPA and FERPA. G Suite core services contain no advertising and do not use information in those services for advertising purposes. More than 50 million students, teachers and administrators in almost every country in the world rely on G Suite to learn and work together. We are committed to protecting the privacy and security of all our users, including students.

Please review the G Suite Privacy Notice, Google Terms of Service and Google Privacy Policy. Learn more about the differences between core services and additional services below. Learn more about privacy with these privacy resources

Security Tips: This resource is loaded with best practices for you, our students & friends/family: Cybersafety & You

Best Practices

  • Never allow a browser to save or store your password to email, Aeries, etc.

  • Do a practice run before presenting electronic material in class

  • Save and backup your documents often

  • Log out of your email, Aeries, Naviance, and other accounts when finished

  • Check if our content filter allows your site before presenting it in class

Read the LGSUHSD STUDENT ACCEPTABLE USE AGREEMENT for more information.