Embedded Files
Once the physical installation is completed and verified by FTS to ensure all required documentation has been added to the installation ticket and all links are accessible, the PM initiates a PM Quality Phase Gate post install QA (quality assurance) check.
Executing a thorough QA check post-unit installation ensures system reliability. Validation of critical components like real-time views and camera count guarantees seamless operation. Confirming contact alignment, proper equipment installation, and complete documentation enhances customer satisfaction. Moreover, QA mitigates risks by promptly identifying and rectifying discrepancies, minimizing downtime and security threats. Feedback from QA drives continuous improvement, refining procedures and maintaining quality standards for dependable surveillance solutions.
Timely completion of this step is crucial to ensure prompt coverage delivery to the customer.
PM Quality Phase Gate:
Check Pro-View has all views available real time - Provide screenshot
[SCREENSHOT]
Check monitoring hours match to SF Opportunity - [YES/NO - Notes]
Check camera count match to SF Opportunity - [YES/NO - Notes]
Check All POC match to verified POC in Kick Off call - [YES/NO - Notes]
Check for updated/uploaded site design map - [YES/NO - Notes]
Check AXIS local views available real time - Provide screenshot
[SCREENSHOT]
Validate installed equipment match BoM in SF - Provide screenshot of BoM
Validate technician notes and installation pictures in ZD install ticket:
Full site pic - clean and to quality standards
Pic with MDX# - [YES/NO - Notes]
Pic with SG# (if applicable) - [YES/NO - Notes]
Pic of Batteries installed (if SG) - [YES/NO - Notes]
Pic with compass (if SG applicable) - [YES/NO - Notes]
Pic of strobe and speaker installed - [YES/NO - Notes]
Pic of all installed light kits both on unit and on the site - [YES/NO - Notes]
Pic of view Sign Off from customer - [YES/NO - Notes]
Pic of Technician Inventory QA Form - [YES/NO - Notes]
Pic of condition of box(es) received - [YES/NO - Notes]
Check GPS Coordinates are documented - [YES/NO - Notes]
Validate FTS notes and installation pictures in ZD install ticket:
NetCloud screenshot - cradlepoint - [YES/NO - Notes]
X310-410 screenshot - [YES/NO - Notes]
AXIS local views screenshot - [YES/NO - Notes]
SD card validation screenshot - [YES/NO - Notes]
Validate Salesforce Install record is updated from Enabled to 2-Installed
Provide screenshot:
Failed QA:
If Real-Time Views are Unavailable:
If real-time views are not available, reopen the install ticket and escalate to the India Field Tech Support Team. Additionally, escalate the issue to the Field Technician who installed the unit and their supervisor for immediate resolution. The MIP process can not go forward until live views are present.
If Supporting Documentation is Missing:
If live views are available but other supporting documentation is missing, continue with the MIP process but reopen the install ticket. Escalate the issue to the India Field Tech Support Team and also to the Field Technician who installed the unit and their supervisor. Inquire why supporting documentation was missed and ensure corrective actions are taken promptly.
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