Privacy Policy

Privacy Policy

Last Updated: August 5, 2023

Your privacy is important to us. This policy describes how Pouty Pouch Games LLC (collectively described as “we”, “us” or “our”) collect, use, process and share information about you. In this Privacy Policy we refer to our games, applications, websites, media, marketing and advertising activities and other services collectively as our "Services". By using any of our Services, you consent to the practices described in this policy. If you have any concerns about providing information to us or it being used as described in this Privacy Policy you should not use any of our Services.

Information we collect:

1.1. Personal Information: When you interact with our Services, we may collect certain personal information such as your name, email address, postal address, phone number, and other information you provide voluntarily.

1.2. Usage Data: We may collect non-personal information about how you interact with our Services, including country or region, browser type, device type, operating system, and game play data. We use this data to provide our Services to you, including for the purposes of optimisation, preventing fraud, customizing in-game offers and verifying purchases.

1.3. We may process the following data relating to you:

• Your name, email address, or other contact information if you have provided them to us.

• Your age or information about when you were born.

• Online identifiers such as your in-game alias, IP address, identifiers we assign to your account, or hardware or operating system based identifiers.

• Technical information about the device you use with our Services (for example, information about its type, model, manufacturer, operating system, language, display, processor, or memory).

• If you make purchases in our Services, information we receive from third-party payment service providers to validate those purchases (note that we do not receive your credit card or other payment method information when you make purchases in our Services).

• Crash logs or other information related to bugs, errors, or other issues you encounter in our Services.

• Inferences we make based on your activity in our Services (for example, about the content you might enjoy).

• Messages or other communications you send to us or through the Services or related communities managed by us on third-party platforms (for example, your chat messages in our Services, emails you send to our support team, or messages you post to official community groups for the Services).

• If you participate in our surveys or other research, any comments, feedback, responses, or other information you provide to us when doing so (for example, information about your background or experience with our Services).

• Information about your choices regarding your data (for example, any consents you may have given or withdrawn).

• Any other information you choose to submit to us through our Services.

1.4. We do not expect or intend to collect or otherwise process any special categories of data relating to you. This includes genetic, biometric or health information, information revealing racial or ethnic origin, sex life or sexual orientation, political opinions, religious or philosophical beliefs or trade union membership, or information about your criminal offenses or convictions. Please do not provide this kind of information to us or use the Services to make it available to others.

How we use your information:

2.1. Provide Services: We may use the collected information to provide the services you requested, respond to inquiries, and personalize your experience.

2.2. Improve User Experience: We may use aggregated data to analyze and improve our Services, products, and experiences.

2.3. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

2.4. We may process your data as necessary to:

• Create and maintain an account for you in our Services where applicable.

• Enable you to play or use our Services.

• Provide the correct version of our Services to you (for example, by selecting an appropriate language version for you).

• Where available, enable you to communicate with other users in our Services (for example, by providing or managing chat, communities, forums, or other similar features within the Services or on third-party platforms).

• Send you service-related communications (for example, technical notices, security alerts, or administrative messages).

• Verify your purchases or other transactions in our Services.

Based on our legitimate interest to make our Services the best they can be, we may process your data to:

• Operate and maintain our Services (for example, by making sure our Services are secure and function as intended).

• Troubleshoot or debug any bugs, errors, or other issues in our Services.

• Measure and analyze the use of our Services or data we collect through our Services (for example, to discover trends or other insights or to inform our operations).

• Create data that is not identifiable to you (for example, aggregate data), which we may then use and share freely.

• Conduct surveys or other research to learn more about our users.

• Improve our current Services or develop new Services.

Based on our legitimate interest to make sure you have the best possible user experience, we may process your data to:

• Personalize your gameplay experience in our Services based on your activity.

• Provide you with offers and rewards in our Services based on your activity.

• Where available, enable your gameplay across multiple devices.

• Where available, provide social features (for example, clans, matchmaking, or leaderboards) or competitions, promotions, or events in our Services.

• Handle your support requests or otherwise manage our relationship with you, or send you service-related communications (for example, technical notices, security alerts, or administrative messages).

Based on our legitimate interest to make sure our Services are a fair and safe environment for all users or, where applicable, based on a related legal obligation, we may process your data to:

• Ensure that you have access to content and features which are appropriate for you, for example based on your age.

• Moderate and monitor the use of our Services (including any messages sent through the Services), either automatically or manually.

• Ensure that our Terms of Service and, in particular, our Code of Conduct are followed.

Based on our legitimate interest to promote our Services and to make sure we reach interested audiences, we may process your data to:

• Keep track of installations of our Services (including the source of each install).

• Send you communications about offers, rewards, events, or other news related to our Services or other operations,

Based on our legitimate interest to safeguard our operations, we may process your data to:

• Detect, investigate, or prevent fraud or fraudulent or otherwise unauthorized behavior.

• Audit our operations or processes (for example, to verify that they function as intended and according to regulatory or contractual requirements).

• Establish, exercise, or defend our legal rights to the extent permitted by applicable laws and regulations.

With your consent, we may process your data:

• To send you newsletters or other similar communications if you have subscribed to them.

Finally, we may process your data as necessary to:

• Comply with legal obligations which we believe apply to us (including accounting and tax requirements, requirements to limit access to our Services, and requirements to provide information to competent authorities upon due request).

• Protect your vital interests or the vital interests of another person.

• In addition, we may process your data for additional purposes which are compatible with any of the purposes listed above.

Data Sharing:

3.1. Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our business or providing services to you. These service providers are bound by confidentiality obligations and are not allowed to use your information for any purpose other than helping us deliver our services.

3.2. Legal Requirements: We may disclose your information when required by law or if we believe that disclosure is necessary to protect our rights, the safety of others, investigate fraud, or respond to a government request.

3.3. We may share your data with third parties to achieve the purposes described in this notice. This may include sharing data with the following types of recipients:

• Persons or companies outside of the Pouty Pouch Games LLC that provide services to us and process data on our behalf when providing those services (for example, providers of hosting services, analytics services, services that add functionality to the Services, or other services that help us develop and operate our Services).

• Other partners we work with while providing the Services.

• Prospective or actual buyers (including their agents or advisors) in the context of a planned or actual acquisition, merger, or other business restructuring.

• Competent courts of law or other government authorities where we believe disclosure is necessary as a matter of applicable law or regulation.

• Any person or entity where we believe disclosure is necessary to exercise, establish or defend our legal rights or to protect your or another person’s vital interests.

• With any other person or entity with your consent.

Data Sources:

4.1. Primarily, we collect data directly from you or your device when you use our Services. However, we may also receive data about you from other companies, for example, companies that facilitate the purchases you make in our Services. 

4.2. We may collect data relating to you from the following sources:

• Directly from you when you submit it to us (for example, when registering an account with us, subscribing to our communications, sending support enquiries to us, or responding to our surveys).

• Directly from you and/or your device by automatic means when you use our Services or interact with our ads outside of our Services (for example, on third-party websites or applications), including through software development kits (SDKs)

• Companies that distribute or publish our Services (for example, platform operators like Google and Apple).

• If you participate in official community groups for our Services on third-party platforms, from those community groups or the platform provider.

• If you make purchases in our Services, from the third-party payment service provider involved in those transactions.

• With your consent, from other sources explained to you when asking for your consent.

Data Security:

5.1. We take reasonable measures to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention:

6.1. We will keep your data for as long as necessary to achieve the purpose(s) for which it was collected, including to provide you with the Services or to comply with any legal, accounting, or reporting requirements. We may periodically delete or de-identify inactive accounts or other data in our Services.

Your Rights:

7.1. Access and Correction: You have the right to access, update, delete, or correct your personal information. If you wish to do so, please contact us using the details provided: Email PoutyPouchGames@gmail.com.

7.2. If we are processing your data, you have the right to:

• Access, correct, or request the deletion of your data.

• Request us to restrict our processing of your data.

• Object to our processing of your data to the extent our processing is based on our legitimate interests or the legitimate interests of a third party.

• Where technically feasible, request a copy of the personal data you have provided to us in machine-readable format.

Children's Privacy:

8.1. Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our records.

Changes to this Privacy Policy:

9.1. We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at PoutyPouchGames@gmail.com.