Embedded Files
Workflow Delegation/Handling
Workflow Delegation/Handling
Angel: looks after / responds to chat for all new signups and free trial users.
Customer Success team: looks after / responds to chat for all paying subscribers (Basic/ Pro/ Elite / Cross Promo Plan)
Job Order Handling / Process via Hubspot
Angel: log JOs on the Production / Creatives / Mktng Pipeline
Customer Success team:
checks ticket status
replies back to podcasters: Basic / Pro / Elite / Cross Promo
Recording Guidelines
Recording Guidelines
Cross-Promo sample and guidelines
Cross-Promo sample and guidelines
Standard Intro and Outro sample
Standard Intro and Outro sample
Edit Notes sample
Edit Notes sample
Multi-Track recording sample
Multi-Track recording sample
Single Track recording sample
Single Track recording sample
Podmachine Scenario: Customer didn't release the edited episode and they're asking if it'll still be counted in the episode credit
Podmachine Scenario: Customer didn't release the edited episode and they're asking if it'll still be counted in the episode credit
Checkout if first time or existing podcaster, if new be lenient. Give pointers. Give extra value
Look up if they use their free credit. If they did, say yes but deduct to the monthly credit
If existing podcasters, look at their plan. Case to case basis. Dig deep (may we know why?) Look up if they used up their credit. If it happens a few times, bring it up to Sales (or Ellen) to upsell
Level of TLC but don't bring it home. Say yes, but always trade-off
Ask for an acknowledgment to deduct credit
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