Safety & Security

Emergencies: 9-1-1 *accessible to deaf and hard-of-hearing

Non-emergencies or to report information: 3-1-1 or 780-423-4567

General inquiries or staff directory: 780-421-3333 during weekdays

Edmonton Police Service

    1. Social Media contacts
    2. Neighbourhood Empowerment Team Includes documentation on preventing property and auto theft, being safe in apartments, bullying and the ‘safe squad’ program.
    3. Neighbourhood Crime Mapping Information on your community.
    4. Report a Drug House Program Report a house in your community that you believe is being used as a drug house for buying or selling drugs.
    5. Neighbourhood Watch website Their mission is to build safer communities through the provision of crime prevention information and the support of neighbourhood level programs that encourage awareness, education, inclusion and participation."

home security & safety

Did you know there are a number of services available to help with protecting your property? Check out sites like: Edmonton Police Service's Crime Mapping website, click here.

Your home is the most valuable asset you have and it is worth protecting. Use the Checklist below to help you protect your home.

Here are some tips to help you keep your home safe.

When at Home

  • When in your backyard lock your front door and vice versa.
  • When in the home, it is a good idea to keep your doors locked.
  • Consider keeping your blinds/curtains closed at night so people can't see in.
  • Consider installing an alarm system.
  • Have an emergency kit prepared.
  • Never leave your children at home alone.
  • Be wary of strangers coming to your door.

When on Vacation

Vacation is a time for fun and enjoyment. You can make each trip more enjoyable and carefree if you take a few simple steps to reduce the possibility that your house will be burglarized or vandalized while you are gone. A vacant house, or one that appears to be unoccupied, is an appealing target for a burglar.

  • Arrange to have your mail picked up and consider stopping newspapers.
  • Remember to have the grass cut, the leaves raked or the snow removed as necessary.
  • Use timers on a few lamps in rooms where the light will be noticed from outside the house.
  • Have a neighbour check both inside and outside the house every few days. Ask them to pick up items delivered while you are away.
  • Ask a neighbour to park their car in your driveway / designated parking stall.
  • Have someone put out your garbage cans on garbage pick-up day.
  • Don't announce your vacation on your voicemail or social media.

In Your Yard

The following outdoor belongings are often targeted by thieves:

Ladders: If you keep ladders out, be sure to chain or padlock them. A ladder can be used to gain entry to second story windows. If at all possible, store the ladders in a shed or garage.

Tools: Put tools away after a day of yard work. Lock them in a shed or in an enclosed garage area. Screwdrivers, hammers and pry bars can be used to break into your home, garage, or vehicle.

Tables and chairs: Use a chain or a cable to lock your patio furniture.

Bicycles and other ride-on toys: Always put them in a garage or shed. If you do not have either, lock them to something that can’t be moved.

  • Trim trees and bushes that could conceal burglars, especially around windows and doors.
  • Keep your yard maintained to give the house a lived-in appearance. Cut grass, rake leaves, remove dead branches and debris.
  • Install motion-sensitive outside lights to brighten dark areas around doors or windows.
  • Ensure your fence and gate are in good repair - check for holes and damage that may need repair. Keep your gate locked at all times and ensure the lock works properly. A lock or latch that self closes and can be padlocked when you are away is recommended. Install privacy slats in chain link fences.
  • Plant spiky plants along the perimeter of your yard and under windows to deter intruders.

The complete home safety checklist

  • Install smoke detectors on every level of your home.
  • Place carbon monoxide alarms near every sleeping area.
  • Replace the batteries in your smoke detectors and CO alarms every six months.
  • Use smart plugs for electrical appliances like curling irons and grills so you can turn them off even if you aren’t home.
  • Anchor furniture to your walls so your children can’t accidentally pull it over on themselves.
  • Mount TVs to your walls or place them on sturdy furniture that is low to the ground.
  • Install childproof locks on any cabinets that have cleaning supplies, chemicals, or medicine.
  • Keep a fire extinguisher near your kitchen and in the garage in case of emergencies.
  • Secure sliding doors and windows by placing a wooden dowel or two-by-four in the bottom track.
  • Place small hooks near blinds to keep cords out of children’s reach.
  • Place floor mats in your bathroom to prevent slips and falls.
  • Store electrical appliances away from water.
  • Install motion sensor lights and cameras to deter package theft and burglary.
  • Replace your current locks with smart door locks that let you lock and unlock your door remotely.
  • Cover your window wells so kids and pets can’t fall in while they’re playing outside.
  • Invest in a smart garage door opener so you never accidentally leave your garage door open.
  • Trim trees and bushes around your home to eliminate easy hiding spots on your property.
  • Stop mail and newspaper delivery if you’ll be out of town for a long time.
  • Use automatic timers or smart devices to make it look like your home is occupied when you aren’t there.
  • Get a professionally monitored home security system so someone can watch over your home when you’re away.

Fraud and scams

Source for content: Little Black Book of Scams (Competition Bureau), Scam Digests and Senior Toolkit (Canadian Anti-Fraud Centre).

In the world of fraud prevention and investigation, the two most used phrases are "buyer beware" and "you don't get something for nothing". Remember those phrases and repeat them to yourself whenever you receive any solicitation, particularly when it is by telephone. Don't send any amount of money to someone you have never met until you actually receive what you have been promised. Also keep in mind when an offer is too good to be true, it probably is.

If you believe you have fallen victim to a scam, call and report the incident to your local police.

As a consumer, you must recognize both the risk and responsibility involved with each transaction you make. Whether you are dealing with a door-to-door salesperson, telephone solicitor, through the mail or online activities, you are taking a risk.

It is your responsibility to be alert, to be familiar with common frauds and scams, and to be well informed on tips that may prevent you from becoming a victim of fraud.

In this section...

  • Grandparent scams / emergency scams
  • Romance scams
  • Extortion scams
  • Service scam
  • Internet scams
  • Money transfer requests
  • Charity scams
  • Prize scams
  • Investment scams
  • Medical scams
  • Identity crimes

Grandparent scams / emergency scams

A scammer contacts an elderly person and pretends to be a grandchild or a family member in some kind of trouble and in need of immediate financial assistance. In this typical scenario the scammer will tell the victim that they have been arrested and requires bail money, have been in a car accident, need money to cover hospital costs or are having trouble returning from a foreign country. For verification, the elderly person is given a phone number to call, which will be answered by someone pretending to be a lawyer or a police officer.

The scammer will ask questions during the call, getting the victim to volunteer personal information. The "grandchild/family member" will insist that the victim not contact their parents or relatives as they don't want to get into more trouble. The victim is then asked to use a money service business to send several thousands of dollars for bail.

Prevention tips

  • Police, judges or legal entities will never request that money be sent through money service businesses.
  • Don't give out personal information to the caller.
  • Confirm with other relatives the whereabouts of the family member or friend in question before even considering sending money.
  • Never send money through money wire services to persons you don't know personally. Verify the person's identity before you take any steps to help. The money can be picked up anywhere in the world once it is given a transaction number.

Romance scams

There is a growing number of seniors who are turning to the internet to find love. Unfortunately, scammers know this and use every type of dating or social networking site to seek out potential victims.

The scammer will gain the trust of the victim through displays of affection and will communicate through the phone and email for months if needed to build that trust. The scammer will claim to be located in a foreign country but will want to meet up with the victim in person. The scammers will always come up with an excuse to prevent face-to-face interactions. It is at this time that the scammer will advise that they can't afford to travel and will ask for money to cover travel costs. Other variations include the scammer claiming that there is an emergency with a sick relative and will ask for money to cover medical expenses.

Prevention tips

  • Be wary of someone who claims to be from Canada or the U.S. working abroad.
  • Don't give out any personal information in an email or when you are chatting online with a stranger.
  • Be careful communicating with someone who claims to fall in love with you quickly.
  • Don't accept any funds or send the person any money for any reasons. Scammers will use all kind of tactics to get to your money, bank accounts or credit cards.
  • Beware of fake dating sites. Scammers will host and create fake accounts to lure potential victims.

Extortion scams

An extortion scam is when any person unlawfully obtains money, property or services from a person, entity, or institution, through coercion. There are many variations of extortion scams but the Canada Revenue Agency (CRA) and Immigration, Refugees and Citizenship Canada (IRCC) scheme are the most prevalent ones.

Seniors are being targeted by fraudsters impersonating real government officials. Whether by telephone or by email, the pitch involves one of two variations. In the first, the fraudsters are "phishing" for identification information. The word phishing comes from the analogy that scammers use phone calls or email lures to "fish" for personal information, passwords and financial data from individuals. In the second variation, they are asking that outstanding taxes be paid by a money service business or by prepaid debit/credit cards. For example:

  • There is a notification by phone or email from the "CRA" claiming there is a refund pending. In order for the recipient to receive the refund personal information is requested.
  • A notification by phone or email is received about "back taxes" owed as the result of an audit. The payment must be made immediately to avoid a fine or the recipient is told there is an outstanding warrant that can be avoided if the payment is made promptly. In some cases, individuals are told they will be arrested or deported if the taxes aren't paid right away.

Prevention tips

  • Government agencies won't threaten you or ask for payment by prepaid credit card, or a money wire service such as MoneyGram or Western Union.
  • Don't take immediate action. Contact the real agency or company to confirm that you owe back taxes or have an unpaid balance, or are entitled to a refund, before providing any personal or banking information.
  • Ask yourself why an employee would be asking for personal information over the phone that they likely already have on file for you.

Service scam

A service scam is any false, deceptive, or misleading promotion or solicitations for paid services. These solicitations involve third parties that commonly make offers for telecommunications, internet, finance, medical and energy services. Additionally, this category may include, but is not limited to, offers such as extended warranties, insurance and sales services. The two most reported service scams targeting Canadians are the antivirus software scam (Microsoft/Windows Technician) and lower interest rate scams.

The scammers involved in the antivirus software scam promise to repair your computer over the internet. This can involve the installation of software or permission to have remote access to your computer. Payment for the software or repair is typically made by credit card. Downloading software from an unknown source or allowing someone to remotely access your computer is risky. Scammers could use malicious software to capture your personal information such as user names and passwords, bank account information, identity information, etc.

The people behind lower interest rate scams often impersonate financial institutions and claim to negotiate with credit card companies to lower your interest rates. They guarantee they can save you thousands of dollars in interest. The caller will tell you that the lower interest rates are for a limited time only and that you need to act now. In addition, the scammer will request a "one time" upfront fee to process the lower interest.

Prevention tips

  • No legitimate company will call and claim your computer is infected with a virus.
  • Never give anyone remote access to your computer. If you are having problems with your operating system, bring it to a local technician.
  • Beware of scammers advising you of an unauthorized charge on your credit card account and requesting your credit card number.
  • Verify any calls with your credit card company by calling the phone number on the back of your credit card.
  • Only your credit card company can lower your interest rate.

Internet scams

Scammers can use the Internet to promote fraud through unsolicited or junk emails, known as spam. Even if they only get a handful of replies from the millions of emails they send out, it is still worth their while. Be wary of replying, even just to "unsubscribe", because that will give a scammer confirmation that they have reached a real email address.

Any email you receive could be spam if it comes from a sender you don't know, isn't specifically addressed to you, and/or promises you some benefit.

Malicious software - also referred to as malware, spyware, key loggers, Trojan horses or Trojans - poses online security threats. Scammers try to install this software on your computer so that they can gain access to files stored on your computer and other personal details and passwords.

Scammers use a wide range of tricks to get their software onto your computer. They may trick you into clicking on a link or pop-up message in a spam email, or by getting you to visit a fake website set up solely to infect people's computers.

Phishing scams are all about tricking you into handing over your personal and banking details to scammers. The emails you receive might look and sound legitimate but in reality genuine organizations like a bank or a government authority will never expect you to send your personal information by an email or online.

Scammers can easily copy the logo or even the entire website of a genuine organization. So don't just assume an email you receive is legitimate. If the email is asking you to visit a website to "update", "validate" or "confirm" your account information, be skeptical.

Delete phishing emails. They can carry viruses that can infect your computer. Don't open any attachments or follow any links in phishing emails.

Online auctions and Internet shopping can be a lot of fun and can also help you find good deals. Unfortunately, they also attract scammers.

Scammers will often try to get you to deal outside of online auction sites. They may claim the winner of an auction that you were bidding on has pulled out and offer the item to you. Once you have paid, you will never hear from them again and the auction site won't be able to help you.

Prevention Tips

  • Secure your computer by activating your firewall, using an anti-virus/malware software and blocking spyware attacks.
  • Keep your operating system current with the latest system update.
  • Always think before clicking on a link or file of unknown origin. Don't feel pressured by any emails.
  • Be social media savvy by making sure your social networking profiles are set to private.
  • Don't be lured into using payment methods other than the options recommended by the Internet auction site. Don't pay by sending cash, money transfers or money orders.

Money transfer requests

The Nigerian scam (also called the 419 fraud) has been on the rise since the early-to-mid 1990s in Canada. Although many of these sorts of scams originated in Nigeria, similar scams have been started all over the world (particularly in other parts of West Africa and in Asia). These scams are increasingly referred to as "advance fee fraud".

In the classic Nigerian scam, you receive an email or letter from a scammer asking your help to transfer a large amount of money overseas. You are then offered a share of the money if you agree to give them your bank account details to help with the transfer. They will then ask you to pay all kinds of taxes and fees before you can receive your "reward". You will never be sent any of the money, and will lose the fees you paid.

Then there is the scam email that claims to be from a lawyer or bank representative advising that a long-lost relative of yours has died and left you a huge inheritance. Scammers can tell such genuine sounding stories that you could be tricked into providing personal documents and bank account details so that you can confirm your identity and claim your inheritance. The "inheritance" is likely to be non-existent and, as well as losing any money you might have paid to the scammer in fees and taxes, you could also risk having your identity stolen.

If you or your business is selling products or services online or through newspaper classifieds, you may be targeted by an overpayment scam. In response to your advertisement, you might receive a generous offer from a potential buyer and accept it. You receive payment by cheque or money order, but the amount you receive is more than the agreed price. The buyer may tell you that the overpayment was simply a mistake or they may invent an excuse, such as extra money to cover delivery charges. If you are asked to refund the excess amount by money transfer, be suspicious. The scammer is hoping that you will transfer the refund before you discover that their cheque or money order was counterfeit. You will lose the transferred money as well as the item if you have already sent it.

Prevention tips

  • Be wary if approached by someone asking you to transfer money for them.
  • Never send money, or give credit card or account details to anyone you don't know and trust.
  • Don't accept a cheque or money order for payment for goods that is more than what you agreed upon. Send it back and ask the buyer to send you payment for the agreed amount before you deliver the goods or services.
  • Don't reply to any email that requests your personal information.

Charity scams

Charity scams take advantage of people's generosity and kindness by asking for donations to a fake charity or by impersonating a real charity.

Charity scams involve scammers collecting money by pretending to be a real charity. The scammers can approach you in many different ways—on the street, at your home, over the phone, or on the Internet. Emails and collection boxes may even be marked with the logos of genuine charities.

Often, the scammer will exploit a recent natural disaster or famine that has been in the news. Other scammers play on your emotions by pretending to be from charities that help children who are ill.

Scammers can try to pressure you to give a donation and refuse to provide details about the charity, such as their address or their contact details. In other cases, they may simply provide false information.

Not only do these scams cost people money; they also divert much needed donations away from legitimate charities and causes. All registered charities in Canada are overseen by the Canada Revenue Agency and listed in its database. You can also contact your local Better Business Bureau to see if they have any information about the organizations that interest you. If the charity is genuine and you want to make a donation, get the charity's contact details from the phone book or a trusted website.

If you don't want to donate any money, or you are happy with how much you may have donated to charities already, simply ignore the email or letter, hang up the phone, or say no to the person at your door. You don't have to give any money at all.

Prevention tips

  • If you have any doubts at all about the person asking for money, don't give them any cash, credit card or bank account details.
  • Never give out your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • If in doubt, approach an aid organization directly to make a donation or offer support.
  • Search the Canada Revenue Agency database to check that the charity that has approached you is genuine.
  • Ask yourself how and to whom you would like to make a contribution.

Prize scams

Seniors are solicited over the phone or email and advised that they are the winner of a large lottery or sweepstakes. Prior to receiving any winnings, they must first pay an upfront fee. No winnings are ever received.

You can't win money or a prize in a lottery unless you have entered it yourself, or someone else has entered it on your behalf. You cannot be chosen as a random winner if you don't have an entry.

Many lottery scams try to trick you into providing your banking and personal details to claim your prize. You shouldn't have to pay any fee or tax to claim a legitimate prize.

Don't be fooled by claims that the offer is legal or has government approval—many scammers will tell you this. Instead of receiving a grand prize or fortune, you will lose every cent that you send to a scammer. And if you have provided other personal details, your identity could be misused too.

A fake prize scam will tell you that you have won a prize or a contest. You may receive a phone call, an email, a text message or see a pop-up screen on your computer. There are often costs involved with claiming your prize, and even if you do receive a prize, it may not be what was promised to you.

The scammers make their money by making you pay fees or taxes, call their premium rate phone numbers or send premium text messages to claim your prize. These premium rate calls can be very expensive, and the scammers will try to keep you on the line for a long time or ask you to call a different premium rate number.

Prevention tips

  • Legitimate lotteries don't require you to pay a fee or tax to collect a winning.
  • Never send money, or give credit card or account details to anyone you don't know and trust.
  • Examine all of the terms and conditions of any offer very carefully—claims of free or very cheap offers often have hidden costs. Calls to premium rate phone numbers or premium text messages can be very expensive.
  • You can't win money or a prize in a contest unless you have entered it yourself, or someone else has entered it on your behalf.

Investment scams

Any false, deceptive, misleading or fraudulent investment opportunity, often offering higher than normal true monetary returns.

In a typical pyramid scheme, unsuspecting investors are encouraged to pay large membership fees to participate in money-making ventures. The only way for you to ever recover any money is to convince other people to join and to part with their money as well. People are often persuaded to join by family members or friends. But there is no guarantee that you will recoup your initial investment.

Although pyramid schemes are often cleverly disguised, they make money by recruiting people rather than by selling a legitimate product or providing a service. Pyramid schemes inevitably collapse and you will lose your money. In Canada, it is a crime to promote a pyramid scheme or even to participate in one.

Ponzi schemes are fraudulent investment operations that work in a similar way to pyramid schemes. The Ponzi scheme usually entices new and well-to-do investors by offering higher returns than other investments in the form of short-term returns that are either abnormally high or unusually consistent. The schemer usually interacts with all the investors directly, often persuading most of the existing participants to reinvest their money, thereby minimizing the need to bring in new participants as a pyramid scheme will do.

Be cautious, but don't be discouraged from carefully researching business opportunities based on commissions. There are many legitimate multi-level marketing opportunities where you can legally earn an income from selling genuine products or services.

Prevention tips

  • Pyramid and Ponzi schemes may be sent to you from family members and people you trust. They might not know they're involved in a scam or that the schemes could be illegal.
  • Be wary of fraudsters requesting large wire transfers to foreign countries for an offshore investment.
  • Never commit to anything at high-pressure meetings or seminars.
  • Be wary of fraudsters promising an investment opportunity with a higher than normal return.
  • Be an informed investor and check with you provincial securities regulator.

Medical scams

Miracle cure scams offer a range of products and services that can appear to be legitimate alternative medicines, usually promising quick and effective remedies for serious medical conditions. The treatments claim to be effective against a very wide range of ailments and are often promoted using testimonials from people who have used the product or service and have been "cured".

Weight loss scams promise dramatic weight loss with little or no effort. This type of scam may involve an unusual or restrictive diet, revolutionary exercise or "fat-busting" devices, or breakthrough products such as pills, patches or creams. The products are promoted with the use of false claims such as "lose 10 kilos in 10 days" or "lose weight while you sleep", and often require large advance payments or that you enter into a long-term contract to participate in the program.

Fake online pharmacies use the Internet and spam emails to offer drugs and medicine at very cheap prices and/or without the need for a prescription from a doctor. If you use such a service and you actually do receive the products in response to your order, there is no guarantee that they are the real thing.

There are legitimate online pharmacies. These businesses will have their full contact details listed on their website and will also require a valid prescription before they send out any medicine that requires one.

Prevention tips

  • There are no magic pills, miracle cures or safe options for serious medical conditions or rapid weight loss.
  • Never commit to anything under pressure.
  • Don't trust an unsubstantiated claim about medicines, supplements or other treatments. Consult your healthcare professional.
  • Check for published medical and research papers to verify the accuracy of the claims made by the promoters.

Identity crimes

Identity crimes have become an increasingly popular crime as a result of continuous advances in technology. Identity thieves are stealing, misrepresenting or hijacking the identity of another person or business which provide them effective means to commit other crimes.

Vital information such as name, address, date of birth, social insurance number, and mother's maiden name need to be acquired in order to complete the impersonation. Identity thieves can take over the victim's financial accounts, open new bank accounts, transfer bank balances, apply for loans, credit cards and other services, purchase vehicles, take luxury vacations, and so on. The true owner may be liable for activities related to identity theft.

Prevention tips

  • Only give out your personal details and information where it is absolutely necessary and when you trust the person you are speaking to or dealing with.
  • Destroy personal information: don't just throw it out. You should cut up or shred old bills, statements or cards—for example, credit cards and ATM cards.
  • Treat your personal details like you would treat money: don't leave them lying around for others to take.
  • Immediately report lost or stolen credit cards and any discrepancies in your monthly statements to the issuing credit card company.
  • Avoid mail or telephone solicitations, disguised as promotions or surveys, offering instant prizes or awards designed for the purpose of obtaining your personal details, including credit card numbers.