Payment Forwarding Address
PO BOX 2004, Keene, NH 03431-2056
PO BOX 2004, Keene, NH 03431-2056
UT: 431076, ID: 111215 NV: 270055
Austin Mutual: 0852800
Individual Login
Carrier Notes / Important Updates
Main Street is no longer accepting personal lines buiness. They wanted to focus soley on commercial and bonds. Non renewals for existing policies will start the first of the year.
Minimum Annual Premium of $25,000. You need to maintain a lower loss ratio. This is reviewed on an annual basis. If you don't meet the carriers requirements they will turn off your code or have a bad loss ratio (not shock losses) and your policies will be set to non renew or be moved back to Platinum. If they are moved back to Platinum will not be able to keep access to the policies.
Personal lines: A signed app is required
The carrier offers e-signature.
Go to Policy Documents or call Customer Service to request this document to download application forms
Commercial Lines: Get a signed application or a signed quote proposal or a declaration page if no application is generated. A signed no-loss statement is needed for new ventures, while loss runs are necessary if the business had prior coverage
Instant Issue bonds that provide a 50% commission do not require a signed application/GIA
For any bond that requires personal information, SSN, credit check, or financial request. They require an indemnity for all contracts, probates, and large commercial.
BOP/ GL, Commercial Auto, Workers Comp, Umbrella
Commission Statements
Home and Auto
MVRs
N/A
Carrier pays around the 17th of the following month.
Cut off is the 30th of each month.
Pays is based on Effective Date of policy.
Carrier pays based on total written premium
Miscellaneous Information
Agent Binding Authority
N/A
Maximum Home Values
N/A
Commercial Minimum Premium
$550 Contractors, $450 all others
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Contact Information
Territory Manager
Kevin Burrell | (385) 566-7690 | burrellk@msagroup.com
Regional Director
Malissa Thorp | (208) 540-1556 | langform@msagroup.com
Customer Service (All Lines)
(877) 927-5672 | customer@msagroup.com
Claims
(877) 425-2467 | fnol@msagroup.com
Field Claims Director
Kevin Swan | (903) 380-7452 | swank@msagroup.com
Commissions
(603) 354-5217
Underwriting
msaplunderwriting@msagroup.com
Policy Changes
msaplprocessing@msagroup.com
Underwriting
Jasmine Markandu | Commercial Underwriter
MarkanJ@msagroup.com
Commercial Processing
msaclprocessing@msagroup.com
Audit Department
msaaudit@msagroup.com
Bond Territory Manager
Kyler Stahle | (904) 380-7104 | C: (480) 980-1703 | kylers@msagroup.com
Surety Territory Manager
Richelle Smith | (904) 380-7437 | C: (904) 625-2759 smithr@msagroup.com
Bond Underwriting
Amanda Brendel | Bond Underwriter
(904) 380-7311 | brendela@msagroup.com