Michael Wyand
email - michael@pinnaclesupport.org
Phone - (678) 500-9204
Mobile - (770) 402-0116
About Me
Senior Leadership professional that has extensive experience in Customer Service. Can offer short and long-term sales and service planning that can utilize people, process and software to create a competitive difference between you and your competitors. Strong business acumen, combined with excellent communication and leadership skills that helps companies meet objectives and goals around customer service. Can design and implement effective business process improvements and technology solutions.
Main focus is on Salesforce Implementation, Salesforce Re-Configuration and Salesforce Administration
Process Improvement and Redesign
Software Selection and Implementation
Leadership and Team Building
Strategic Planning
Thought Leadership
Project Leadership
Change Management
Business Analysis
Consultant Pinnacle Support
Dates Employed Apr 2012 – Present
I specialize in Salesforce Implementation and Re-Configuration.
Other focuses include Customer Service and Sales and the clients' most critical issues and opportunities related to: strategy, organization design, field operations, and technology.
I have worked with food production companies, precious metal companies, the healthcare industry, corporate investigative firms and air freight companies. No project is too small or large for me, I can help with process improvement, software implementation and various sales and service tools.
Coca-Cola Enterprises
Title Director Business Development and Operations
Full-time
Dates Employed Jan 2005 – Apr 2012
Location North America and Canada
Developed Customer Service strategies to include developing strategy, payback analysis, project plans, change leadership, and implementation. Led a group of Six Sigma trained employees to ensure strategic or tactical projects delivered required benefits and managed over $100M in operating expenses and $60M in capital expenses. Worked closely with VP / GM Customer Services, VP Sales Operations, and senior management stakeholders to develop long-term strategies to improve overall effectiveness.
Title Business Leader, Business Process Improvement
Dates Employed Jan 2001 – Jan 2005
Location North America
Supported the Enterprise resource planning project throughout the project life-cycle. Translated business requirements and configuration of the SAP system to deliver required functionality. Created Business Process Improvements and managed the development and implementation of Equipment Make Ready Centers, Centralized Equipment Distribution Centers, and National Parts Strategy.
Title Director Customer Services
Dates Employed Jan 1997 – Jan 2001
Location Greater Atlanta Area
Managed all reactive service activities, equipment installations and removals for fountain and vending equipment within the Atlanta Market Unit. Spearhead all change leadership initiatives related to change within the market unit. Managed a Staff of over 300 Equipment Service Employees, 16 Inside Sales Reps and the Equipment Capital budget which included forecasting, ordering, and SKU reduction.
Mintz Group, LLC
Horizon Air Freight
Alliance Spine and Pain Centers
Sipi Metals Corporation
Scardino Doors
Stauber Ingredients for Innovation